Many of you know that my biggest pet peeve at work is parents who will not take responsibility for their children's misbehavior. It's always OUR fault. Well, this call made my night.
Me: Thank you for calling Bugaboo cell, this is TPG, my rep ID is 12345, can I have the cell number you're calling about?
Customer: Well, I'm not sure. I got these charges on my debit card, I don't know what they are.
Me: Ok, if you'll give me the debit card number, I can look up the charges and we can go over them. *I look up the charges, explain what they are, and give her the last 4 numbers of the cell they were charged to*
Customer: Can you hold on a moment?
Me: Of course.
Customer: (sound of lady walking though her house) Felicia, what's your cell number? *a young girl in the background rattles off the phone number I have in front of me*
Customer: (raising her voice) You been using my debit card on your phone?!!!
Girl in Background: Uh-uh, Momma! Uh-uh, no I didnt! No I didn't, Momma!
Customer: WHAT DID I TELL YOU ABOUT STEALING MONEY?!!!!!
Girl in background: I didn't do nuthin', momma! I didn't, I swear!
Customer: YOU'RE IN DEEP SHIT, GIRL! YOUR DADDY'S GONNA BEAT YOU INTO NEXT WEEK WHEN HE FINDS OUT!!!
Girl in Background: But Momma!!!
Customer: *hurriedly* Thank you, ma'am, you have been very helpful. *click*