Recently, corporate decided it would be a good idea to start selling vegetables to snack on for that nice "healthy alternative". You can buy just the veggies, but there is also dips for them, and a combo that includes dip and a bottle of water. Last night I was stuck in the concession. It was really busy, but things were mostly going smoothly. Until this SC comes up and orders "Veggies with water" so I grab a container of Veggies and a bottle of water, ring it up, tell him his total, he pays me, I get his change out, AND THEN he says, "Aren't I supposed to get a dip with this?"
I reply, "Only if you get the combo."
SC "That's what I wanted."
Me "Sorry, you just said Veggies and water."
SC "There's a picture of it right there."
Me "Yes, but you still have to tell me the combo, it rings in differently, look, I'll just void this and charge you for the combo, but the price will be different."
SC "You charged me for the combo."
Me "No, I charged you for Veggies and water, see?" *punches up each variant, to demonstrate price difference* "What kind of dip did you want?"
Finally get him cleared away, so I can start in on the huge line we've got waiting.
About 10 min later a co-worker informs us that some guy who had bought veggies was going to come back after his movie and complain.
I called the manager, both to tell my side of the story, and get her to do the refund on my till.
Funny thing is, he never bothered to complain after his movie. Lucked out there.
I reply, "Only if you get the combo."
SC "That's what I wanted."
Me "Sorry, you just said Veggies and water."
SC "There's a picture of it right there."
Me "Yes, but you still have to tell me the combo, it rings in differently, look, I'll just void this and charge you for the combo, but the price will be different."
SC "You charged me for the combo."
Me "No, I charged you for Veggies and water, see?" *punches up each variant, to demonstrate price difference* "What kind of dip did you want?"
Finally get him cleared away, so I can start in on the huge line we've got waiting.
About 10 min later a co-worker informs us that some guy who had bought veggies was going to come back after his movie and complain.
I called the manager, both to tell my side of the story, and get her to do the refund on my till.
Funny thing is, he never bothered to complain after his movie. Lucked out there.
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