Reminds me of a regular who used to call in multiple times a week...
This old guy was probably 80-something. He had an older Mac (I believe it was OS 7 when OS 9 had been out for some time)...
He had a TV instead of a monitor and Immodium instead of a modem, LOL.
It was nearly impossible to get anything fixed too because you'd tell him to do something...and he'd just sit there. Most of the time in dead silence. Like a bump on a log. If you could get him to respond and try to follow instructions he could never find ANYTHING you asked him to look for.
Luckily one of my co-workers couldn't take it anymore and convinced him to switch to AOL!