Here is a couple(2) of SC tales from the past week at my WM.
Formula for disaster
A lady comes in wanting to return formula (for babies) She has no reciept Now returning formula, is against WM policy because people can tamper wit the stuff and hurt someone else's kid. This one woman didn't get it.
SC: you know this one
SC: I wanna return this formula, i don't have a reciept, i got it in Delaware.
A: You can only exchange formula you can't return it ma'am.
SC: Okay.<leaves for a nanosecond> You don't have any of the formula I want I wanna refund.
A: Ma'am you can't return formula for a refund, you can only exchange.
SC: Not tht's only for WIC <gestures at our WIC posters>
A: Ma'am the policy is for everyone who buys formula.
SC: NUh-uh. It's only for WIC.
A: Ma'am that policy is for everyo...
SC: SHUT UP AND GET ME A MANAGER!!!!!!!!
CSM: Can I help you?
SC: I want to return this formula.
CSM: You can only do an exchange on formula.
SC: I don't want to do an exchange, I wanna refund.
CSM: Ma'am, it's against our policy to give refunds on formula.
SC: YOU all is stupid. Why is that?
CSM: Well, unfortunately, people could tamper with it.
SC: Get me a manager!!!
M: Yes ma'am?
SC: i wanna Exchange <notice the story change, my friends?> But that woman, <referring to A> says i am on WIC, i ain't no freeloadin' welfare-whore!
M: Wel, ma'am you can exchange formula...
SC: But I want a refund!!!
M: ma'am it is against our policy....
SC: SHUT UP!!!! YOU ONLY DOING THIS 'CAUSE I AM BLACK.
m: Ma'am your race has nothing to do with this.
SC: SHUT UP !!!!!!! YOUR ASSOCIATE ACCUSED ME OF BEING ON WIC
AND TAMPERING WITH FORMULA. I WILL FILE A CIVIL ACTION AGAINST YOU THREE BECAUSE UNDER GEORGIA LAW YOU GAVE TO GIVE ME A REFUND.
(Okay we are in NJ the formula was bought in DE, and the formula company is from NY, where does she Georgia?)
M: Ma'am you need to calm down.
SC: I WILL NOT CALM DOWN, TWO OF US ARE TALKING ONE OF US NEEDS TO SHUT THE H-LL UP, YOU F-CKING K-KE.
m: ma'am leave I can't have you using abusive ans profane language on our emplioyees.
SC: F-ck You you all is unedudcated that is why you work here.
(Oh, and BTW the kid <an infant>was in the car ALONE
while she went on this tirade)
A guy comes into the store irate, he demand to see the manager.
m=manager( the same one as before, BTW)
G: Your Employee told me I can't park at the bike rack, (for bicycles).
M: Sir that's an illegal spot for motor vehicles.
G: But it's not a motor vehicle it's a bike.<points to Harley> I am gouing in for two items. i spend thousands of dollars here every week.
M: Regardless sir that spot is illegal for motor vehicles.
G: It's not a motor vehicle it's a bike.
M: Sir this is only for bicycles.
G: I ain't shoppin' here no more.
M: Well, that's your right.
<Guy revs off>