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So the other day this lady comes to pick up her special order. All special orders are held at the register and not at the Help Desk any longer, so I ran over to the registers to get it.
It's not there.
It happens sometimes. I checked every shelf in case it had been misshelved. I looked in the back to see if the SO girl had it. She remembered it coming in and came out to help me look. We spent nearly 30 minutes looking for this damn book and couldn't find it.
Luckily the customer was very sweet about it and agreed to have us order another one for her at a discount.
Yesterday SO girl came to find me as soon as I clocked in.
Not an hour after the customer left, SO girl was at the register when an elderly lady came up. The lady handed her a book with a special order tag in it (with the customer's name and date it was received). It was the same book we had just busted our asses trying to find.
SO girl points out that this is a special order and asks how the elderly lady came to have it. The elderly lady explained that she'd been browsing, seen a long rack of books (the ones BEHIND the register) and went to look at them. That title looked interesting so she took it.
Now, our register counter is long and open at both ends. We sometimes have customers wander back there by mistake, and if we're busy it's easy to miss them. I guess this is what happened. And, being elderly, she completely missed the card with "Special Order" printed on it.
SO girl told the old lady that the book was someone else's, the old lady apologized and ordered her own copy, and SO girl called the book's correct owner and they had a good laugh. As did I when she told me this story.
It's not there.
It happens sometimes. I checked every shelf in case it had been misshelved. I looked in the back to see if the SO girl had it. She remembered it coming in and came out to help me look. We spent nearly 30 minutes looking for this damn book and couldn't find it.
Luckily the customer was very sweet about it and agreed to have us order another one for her at a discount.
Yesterday SO girl came to find me as soon as I clocked in.
Not an hour after the customer left, SO girl was at the register when an elderly lady came up. The lady handed her a book with a special order tag in it (with the customer's name and date it was received). It was the same book we had just busted our asses trying to find.
SO girl points out that this is a special order and asks how the elderly lady came to have it. The elderly lady explained that she'd been browsing, seen a long rack of books (the ones BEHIND the register) and went to look at them. That title looked interesting so she took it.
Now, our register counter is long and open at both ends. We sometimes have customers wander back there by mistake, and if we're busy it's easy to miss them. I guess this is what happened. And, being elderly, she completely missed the card with "Special Order" printed on it.
SO girl told the old lady that the book was someone else's, the old lady apologized and ordered her own copy, and SO girl called the book's correct owner and they had a good laugh. As did I when she told me this story.
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