As of today the entire UAW(United Auto Workers) union went on farking strike. This means I can't get parts until they stop their hissy fit and go back to work. Customers understand this predicament, right? Sure they do.
Me: Scanning the classifieds
SW: Service writer
SC: A friggin' upstanding example of a fine human being
SW: Mr. Asshole would like to know why we can't give him an ETA on his parts.
Me: You told him about the strike, right?
SW: Yes, I did.
SC: I can't believe you can't tell me when my parts will arrive! What does a strike have to do with it?
Me: Sir, have you seen the news this morning? Perhaps picked up a paper? It's the first UAW strike since the early '70's. The warehouse personnel are not shipping any parts. I'm limited to what I have on hand.
SC: Well when will this strike end? I need my car back!
Me: I understand and we are going to try to get your parts from another dealer. I don't have a firm time frame for that, though. It depends on GM's willingness to have them shipped to us in this way. Normally we only use this method in the event of a backorder, but since the warehouses technically have the parts, we may not be able to go that route. My managers are working on it.
SC: This is unacceptable! I insist you give me a time frame.
Me: <I've had enough> Sir, I will give you a time frame if you can answer this question: How long is a piece of rope?
SC: What the hell does that mean?
Me: How long is a piece of rope?
SC: What kind of question is that? Are you being a smart-ass?
Me: <yes I am> Sir, I asked you an unanswerable question because you asked me one. I truly wish I could give you an answer but right now I can't. I will get your parts and everyone else's when the bloody strike ends. I DO NOT know when that will be. Could be tomorrow. Could be next month. I simply don't know. The people involved in the strike don't know. No one knows.
SC: I'm calling GM customer care! This is unacceptable.
Me: Please do. <SC leaves>
Me: <To SW> Don't do that to me again.
SW: He wouldn't accept my answer and wanted to talk to a parts man.
Me: Next time take him to <my boss>.
I really really really hope this damn pissing match between GM and the unions ends soon. I'm sure I'll have more post-worthy SC shenanigans in the coming days.