This story comes from my boyfriend, who is a field technician for a major film company. This happened while on call at a local grocery store, while upgrading software for their photo department.
"So I'm at work today at a grocery store (I'm in the middle of doing a huge software update project at a regional grocery chain) and I have my laptop computer set up on a two-day service film drop box that's a few feet to the left of the photo kiosk I'm working on. A little boy (maybe 8-10 years old) walks over and starts messing with my computer and I tell him a few times 'hey, don't touch that.' He just ignores me and continues to mess with my computer, so I finish with what I'm doing and turn to face him and he has grabbed my laptop with both hands and is pulling it towards the edge. Now I'm getting mad, and I say in a raised voice 'hey kid, knock it off.' He lets go and runs away crying and my laptop nearly hits the floor before I was able to grab it, which was lucky as I'm responsible for my computer unless its taken away at gunpoint or is destroyed in a fire (etc.)
I place the computer back on the dropbox and look to the right, the little jerk and his mom are now coming over and she has a very pissed off look on her face. She asks me 'why did you yell at my son?' I explain the situation and told her that while I raised my voice, I did not yell at him, and that he was playing with my $1500 laptop and nearly broke it. She starts on some diatribe about how her son is a 'good boy' and wouldn't do that. I asked her if her son had broken my laptop if she would pay for the damages, and asked her why she lets him run around at the store. Now she lets loose with a tirade about how he's just a kid and doesn't know any better, and storms off saying she's going to report me to the manager.
So I think nothing of it and go back to work...about five minutes later the store manager walks over and taps me on my shoulder and wants to know who I am. I identify myself as a field tech with the store's film company and explain I'm upgrading the software on the kiosk. He tells me that I owe the lady an apology for screaming at her son and then telling her she needs to control her child. I tell him my side of the story and he says 'OK, I'm going to go check the security tape.' He leaves, and the mom stood next to the office door with a smirk on her face, shaking her head at me. I go back to work (again) and the manager comes out of his office a few minutes later and approaches the lady and says 'ma'am, I reviewed the security camera footage and everything the gentleman working on the computer said was true. If you're going to bring your children to the store with you you need to keep an eye on them. Now, if you don't have anymore shopping to do I'm going to ask you to leave' and turns around and goes back into his office.
The lady is now looking super-pissed and starts pounding on the door, saying she's going to call the Better Business Bureau and how she'll see him in court, etc. When it became obvious the manager wasn't coming out, she flips me off and storms out.
It just amazes me how parents today seem to think their children are entitled to do whatever they want, and if someone tells them 'no' they're the bad guy