If by saint you mean bitch!
I had a key at the front desk with a name on it. My Dad told me he checked in this annoying women at noon and the room wasn't ready yet, so he told her to come get the key to the room at or after check in time (3pm).
Enter husband of bitch lady (who I haven't had the pleasure of meeting yet).
OM = Oblivious Man
OM: My wife came in earlier and was refused a key to the room!!
ME: I'm sorry about that, but sometimes we do not give the guest the key to a room before check in time, just in case the room hasn't been cleaned yet and we discover an issue with the room when we do go to clean it.
OM: Well she checked in after 3pm, and she said an old man who spoke no english was here! (thats possible, non english speaking person manning the front desk at a hotel).
ME: I was here after 3pm, no one else.
OM: Are you calling my wife a liar?
ME: *thinking YES!* Maybe she is confused as to what time it was, regardless, here is the key to the room.
OM: She was not confused, she was pushed around by some foreigner! *thinking to myself, make this stop before he says something to offend you*
ME: I'm sorry, I'm sure it was not his intention to push her around, I will let him know about the incident.
OM: You better! My wife is a kind lady, she is a SAINT!
ME: I'm sure she is *fake smiling*
Well, about 30 minutes later, the "saint" comes down to the front desk.
TS=the saint
TS: I didn't see any shampoo in the room, they must not have put any in there!
ME: I'm sorry, here you go *reach under counter and got one for her*
TS: Conditioner!?!
ME: I'm sorry ma'am, we only have shampoo and lotion (not my rule, new toiletries only include shampoo and lotion)
TS: Thats great, I bet you don't have toothbrushes also!
ME: *grabs toothbrush* Here you go!
TS: I don't want the toothbrush!
ME: Sorry, thought you did since you asked about it.
TS: I didn't ask for it! I just thought you wouldn't have it, like how I bet you don't have shaving cream and razors!
ME: *reached under counter* Actually, we have those.
TS: Gonna reach in your ass and get me some damn conditioner while you're at it!
ME:
What was that?
TS: You heard me.
ME: I think thats the problem.
TS: What does that mean!
ME: You heard me.
She storms off. 5 minutes later, I am greeted by her and the husband (not surprised by this, I actually anticipated it)
OM: HOW DARE YOU TALK TO MY WIFE LIKE THAT!
ME: Sir, calm down.
OM: I WILL NOT! I AM GOING TO HAVE YOU FIRED!
ME: I will not ask again, CALM DOWN!
OM: *stares at me for having the balls to talk back*
ME: I do not know what your wife told you, but accusing me of being rude, I will not tolerate that. You may voice any concerns or issues you have and I will try to help accommodate you as best as possible. I do not have conditioner, and your wife telling me to pull some out of my ass was extremely rude, immature and inappropriate. The manager is available in the morning to talk to about this issue, however, the surveillance camera with voice recording will tell him all he needs to know about what just happened here.
They were both pretty red in the face. I stood there, just staring them down. I wasn't going to take crap from people that seem to want to dish it out freely. I actually expected a little decency from people attending a CHURCH conference! We are full of people that are here for a church gathering, and they were all very nice, except for these heathens.
I know I am going to get a complaint for this one, but it was worth it in my opinion. Just sad that I am going to take a hit while these ass hats get there asses kissed by corporate.
My wife is a saint....
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