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At my pharmacy I go down to the surgery each day and collect prescriptions that people have asked us to collect. Once I'm back in the Pharmacy I put the scripts into alphabetical order to make it easier for the other staff to search for a name. This means I pretty much know exactly who has been collected that day and for at least the first hour after I get back in store I can tell a customer without needing to look if their script has arrived.
I got back into the store today at 12:50 and once I'd sorted and counted the scripts it was about 1:05 when I served this lady
Her: Yes I'd like to collect my prescription please. My name is J.Boon
Me: Ah that one came up just now so it will be about 5 mintues.
Her: No I did not
Me...I'm sorry?
Her: It did not come up just now
Me: It did ma'am I collected the scripts about 10 mintues ago and I only had one letter B surname which was Boon
Her: No It didn't you're wrong
Me: ok well it will be 5 minutes please take a seat
At this point I was going to just write her off as a bit of a nutty one and move on but as I walked away she turned sucky
Her: Excuse me! can you accept that you're wrong before you walk away from me
Me: I'm not wrong ma'am I collected your script 10 minutes ago
Her: Well how can you be so damned sure?
Me: Yours was the only surname starting with the letter B. I file the scripts by surname in alphabetical order so when there's letters missing or just one it shows up.
Her: ~silent for a few minutes~ You're a god damned liar.
At this point my manager came out with her script and showed her where it clearly had the doctors date and time as being printed at 12:30 today. The surgery is only a 10 minute walk making the timing exactly as I'd said.
She didn't even apologise just walked out huffing.
I get quite a lot of customers who seem to think I tell people things for the fun of it.
I got back into the store today at 12:50 and once I'd sorted and counted the scripts it was about 1:05 when I served this lady
Her: Yes I'd like to collect my prescription please. My name is J.Boon
Me: Ah that one came up just now so it will be about 5 mintues.
Her: No I did not
Me...I'm sorry?
Her: It did not come up just now
Me: It did ma'am I collected the scripts about 10 mintues ago and I only had one letter B surname which was Boon
Her: No It didn't you're wrong
Me: ok well it will be 5 minutes please take a seat
At this point I was going to just write her off as a bit of a nutty one and move on but as I walked away she turned sucky
Her: Excuse me! can you accept that you're wrong before you walk away from me
Me: I'm not wrong ma'am I collected your script 10 minutes ago
Her: Well how can you be so damned sure?
Me: Yours was the only surname starting with the letter B. I file the scripts by surname in alphabetical order so when there's letters missing or just one it shows up.
Her: ~silent for a few minutes~ You're a god damned liar.
At this point my manager came out with her script and showed her where it clearly had the doctors date and time as being printed at 12:30 today. The surgery is only a 10 minute walk making the timing exactly as I'd said.
She didn't even apologise just walked out huffing.
I get quite a lot of customers who seem to think I tell people things for the fun of it.
)
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