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Not sure exactly where to put this, since it's a mix of bad and good employees at sears. I guess this is the best place.
I recently moved into a new apartment a couple weeks ago. Being the first time I was fully living on my own, it meant that I had to buy a ton of stuff. Part of my shopping spree meant going to Sears. I decided I was going to buy a table and chairs, as well as an expensive vacuum.
Since the total was going to be over $600, I decided that I'd open a credit account with Sears so I could get no interest for a couple months and pay it off over a bit of time. So first I buy the vacuum, before I open the account, I tell the girl I want to buy the table & chairs too. She says it's no problem and continues to process my application. As she's doing this, she really gives off a feeling of "I'm not exactly sure I'm doing this right." But whatever. I finish that with no problem and try to buy the table and chairs. But they're not in stock. OK, no problem, she can order them. So she calls sears.com and goes to place the order. Hands me the phone to talk to the girl on the other end to get my info. No problem.
Then the girl at the other end can't get the order to process. Can she get my number and call me back? Ummm.. ok. A few minutes later she calls back, she finally gets it through and needs my payment information. What's my account number? I dunno, I JUST opened the account, I thought the other girl had taken care of that. I spend a good 20 minutes (in real time, not customer time) trying to figure out how she can get my info. No dice. So she tells me to go back into the store and talk to an associate, they should be able to get my info. By this time I'm a bit mad at the initial girl, and a little annoyed at the girl on the phone but I know it's not her fault.
So I go back inside and find someone. He tells me they can't get my account number, but the barcoe on my reciept will work. Of course this doesn't help the girl on the phone. They decide to to use my barcode to buy a gift card for the amount and use the gift card to pay for the table. That's a bit convoluted.... but whatever. I wait a couple minutes for the guy, who is being very nice and helpful, to get a gift card. He gets the gift card and can't process it. Finally I give up with the girl on the phone (on my CELLPHONE btw, lucky I have a lot of minutes), and cancel the order.
Guy continues to be helpful and finds out my credit limit is only $500, b/c they apparently will only give enough credit for the purchase requested when I applied for the card. Hence why I wanted to buy the table and vacuum at the same time. So now I gotta put it on my normal credit card, which I didn't want to do. But I really want the table. It has now been like 45 minutes.
Helpful guy then asks "BTW why where you talking to sears.com?". I tell him that's because that is who the initial girl called. He tells me there's no reason she had to do that and they can order directly from the system. Which he does and in two minutes flat my table and chairs are ordered. I'm annoyed that it took so long to get it all done, but I'm not gonna take it out on this guy; he was helpful, so I bottle up my anger and let it go.
*flash foreward till two days ago*
Sears calls and says they have my stuff. I go to pick it up. Doesn't look like it would be what I ordered, but I figure it is possible. Guy checks the reciept, so I figure it must be right, and manages to make it fit in my tiny car, and I have a very uncomfortable ride home. I get home and start to take out my box. Fuck this is waaaay too lite to be table and chairs. Get the box out, and open it up. Not even CLOSE to the right thing. Now fuming mad at both myself and Sears, I shove the two chairs they sent me back into the car, and have another uncomfortable ride back to sears. By this point I'm really angry, and trying to keep myself from just yelling at the shipping guy, after all why did he bother checking my reciept if the box has the wrong item number on it?
The shipping guy comes and helps me unload the car, and is really nice and helpful. Damnit... must bottle anger now. No being mean to nice people. He looks at the box and finds that the item number on the box matches my reciept, so that's why he sent me off with the box in the first place. He decides to cancel my order and figure out why the item numbers are the same. Once that's figured out, they'll call me back and we can arrange it all, so that I don't accidentally get the same thing again.
So I head home. Angry at Sears for screwing up so much, but nobody to be angry AT, I really just need to vent at someone. But that's wrong.
A few hours later I get a call from Sears, they figured out the problem. Offer me to reorder the stuff at the new sale price ($50 off) plus free delivery so I don't have to drive back to the mall. So I'm happy now.
Then a few minutes later I get another call from them "Your credit card won't let us process the transaction, you need to call them and clear the alert you have". So I call my credit card company, clear the fraud alert and tell sears to give it another shot. They say ok, and hang up. 10 minutes later, they call back "It still won't go through" so I figure the alert clear hasn't fully processed yet and just give them a different card to use.
Flash foreward to this morning and I try to use my card, still getting denied. Call up the credit card company and ask about the alert. Sears had bene using hte wrong expriation date. Grrr.............. Now it's too late to yell at anyone.
I recently moved into a new apartment a couple weeks ago. Being the first time I was fully living on my own, it meant that I had to buy a ton of stuff. Part of my shopping spree meant going to Sears. I decided I was going to buy a table and chairs, as well as an expensive vacuum.
Since the total was going to be over $600, I decided that I'd open a credit account with Sears so I could get no interest for a couple months and pay it off over a bit of time. So first I buy the vacuum, before I open the account, I tell the girl I want to buy the table & chairs too. She says it's no problem and continues to process my application. As she's doing this, she really gives off a feeling of "I'm not exactly sure I'm doing this right." But whatever. I finish that with no problem and try to buy the table and chairs. But they're not in stock. OK, no problem, she can order them. So she calls sears.com and goes to place the order. Hands me the phone to talk to the girl on the other end to get my info. No problem.
Then the girl at the other end can't get the order to process. Can she get my number and call me back? Ummm.. ok. A few minutes later she calls back, she finally gets it through and needs my payment information. What's my account number? I dunno, I JUST opened the account, I thought the other girl had taken care of that. I spend a good 20 minutes (in real time, not customer time) trying to figure out how she can get my info. No dice. So she tells me to go back into the store and talk to an associate, they should be able to get my info. By this time I'm a bit mad at the initial girl, and a little annoyed at the girl on the phone but I know it's not her fault.
So I go back inside and find someone. He tells me they can't get my account number, but the barcoe on my reciept will work. Of course this doesn't help the girl on the phone. They decide to to use my barcode to buy a gift card for the amount and use the gift card to pay for the table. That's a bit convoluted.... but whatever. I wait a couple minutes for the guy, who is being very nice and helpful, to get a gift card. He gets the gift card and can't process it. Finally I give up with the girl on the phone (on my CELLPHONE btw, lucky I have a lot of minutes), and cancel the order.
Guy continues to be helpful and finds out my credit limit is only $500, b/c they apparently will only give enough credit for the purchase requested when I applied for the card. Hence why I wanted to buy the table and vacuum at the same time. So now I gotta put it on my normal credit card, which I didn't want to do. But I really want the table. It has now been like 45 minutes.
Helpful guy then asks "BTW why where you talking to sears.com?". I tell him that's because that is who the initial girl called. He tells me there's no reason she had to do that and they can order directly from the system. Which he does and in two minutes flat my table and chairs are ordered. I'm annoyed that it took so long to get it all done, but I'm not gonna take it out on this guy; he was helpful, so I bottle up my anger and let it go.
*flash foreward till two days ago*
Sears calls and says they have my stuff. I go to pick it up. Doesn't look like it would be what I ordered, but I figure it is possible. Guy checks the reciept, so I figure it must be right, and manages to make it fit in my tiny car, and I have a very uncomfortable ride home. I get home and start to take out my box. Fuck this is waaaay too lite to be table and chairs. Get the box out, and open it up. Not even CLOSE to the right thing. Now fuming mad at both myself and Sears, I shove the two chairs they sent me back into the car, and have another uncomfortable ride back to sears. By this point I'm really angry, and trying to keep myself from just yelling at the shipping guy, after all why did he bother checking my reciept if the box has the wrong item number on it?
The shipping guy comes and helps me unload the car, and is really nice and helpful. Damnit... must bottle anger now. No being mean to nice people. He looks at the box and finds that the item number on the box matches my reciept, so that's why he sent me off with the box in the first place. He decides to cancel my order and figure out why the item numbers are the same. Once that's figured out, they'll call me back and we can arrange it all, so that I don't accidentally get the same thing again.
So I head home. Angry at Sears for screwing up so much, but nobody to be angry AT, I really just need to vent at someone. But that's wrong.
A few hours later I get a call from Sears, they figured out the problem. Offer me to reorder the stuff at the new sale price ($50 off) plus free delivery so I don't have to drive back to the mall. So I'm happy now.
Then a few minutes later I get another call from them "Your credit card won't let us process the transaction, you need to call them and clear the alert you have". So I call my credit card company, clear the fraud alert and tell sears to give it another shot. They say ok, and hang up. 10 minutes later, they call back "It still won't go through" so I figure the alert clear hasn't fully processed yet and just give them a different card to use.
Flash foreward to this morning and I try to use my card, still getting denied. Call up the credit card company and ask about the alert. Sears had bene using hte wrong expriation date. Grrr.............. Now it's too late to yell at anyone.
Never saw that before. I worked at Sears for 3 whole months before being laid off because of bad Christmas sales. I never shop at Sears anymore because of now they treated their workers.
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