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I went to Staples to ship a 4lb box(not very big at all) and 2 others that are less than 2lbs and the size of a large shoe box.. I have to be at work across the street in 45min, surely it can't take that long...
I come in and I fill out these forms on their computer that takes about 10min. The employee takes the bigger box, measures it, weighs it and keys in some stuff. The box is going to MI, and the other two to Europe. She takes the other two boxes and weighs and mesures them.
The whole process takes 15 minutes for her to complete. She asks me if I want to overnight it, 2 day or no time preference. I chose the no time preference option for all 3. She keys away .....
She says,"Ok your total is $325.00" I'm like WTF?!?! I asked her how that was possible and she said,"The bog box is $161" The other 2 were about equal in price. I asked her how it was possible for the big box going to MI. She said customs and that they mark it up, no... this one is going to MI.. she still claims it goes through customs and the rest was the shipping charge they added. I asked her to review the information in a normal non threatning tone and she did and it seemed right. I'm sorry but I'd rather drive the package myself to MI than pay that much.
I asked her if there is anyone else that can help me and she gets snappy,"My manager isn't going to give you a discount." to which I reply,"I know that that box cannot possibly that much." I'm not looking for a discount, I'm looking for somone that knows what they're doing.. I gathered my boxes, put them back in the car and was late to work.
The next day I went by Staples and the total shipping cost was about $39 for all 3 boxes. Turns out that she measured the boxes in inches but put it as feet on the computer or that's what I was told by another employee who helped her clear out the order.
I know people get crappy training, but her attitude sucked!
I come in and I fill out these forms on their computer that takes about 10min. The employee takes the bigger box, measures it, weighs it and keys in some stuff. The box is going to MI, and the other two to Europe. She takes the other two boxes and weighs and mesures them.
The whole process takes 15 minutes for her to complete. She asks me if I want to overnight it, 2 day or no time preference. I chose the no time preference option for all 3. She keys away .....
She says,"Ok your total is $325.00" I'm like WTF?!?! I asked her how that was possible and she said,"The bog box is $161" The other 2 were about equal in price. I asked her how it was possible for the big box going to MI. She said customs and that they mark it up, no... this one is going to MI.. she still claims it goes through customs and the rest was the shipping charge they added. I asked her to review the information in a normal non threatning tone and she did and it seemed right. I'm sorry but I'd rather drive the package myself to MI than pay that much.
I asked her if there is anyone else that can help me and she gets snappy,"My manager isn't going to give you a discount." to which I reply,"I know that that box cannot possibly that much." I'm not looking for a discount, I'm looking for somone that knows what they're doing.. I gathered my boxes, put them back in the car and was late to work.
The next day I went by Staples and the total shipping cost was about $39 for all 3 boxes. Turns out that she measured the boxes in inches but put it as feet on the computer or that's what I was told by another employee who helped her clear out the order.
I know people get crappy training, but her attitude sucked!
What an idiot! I guess some retraining is in order (evil CSDrone thinks a polite note to management praising shipper #2 and discussing "training issues" with shipper #1 is a good idea). 
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