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So anyways tonight I was drive thru server tonight(McDonald's). There are 2 people who take care of drive thu orders at the 2nd window:
Runner: This person gathers all the items and places them in the bag for the server.
Server/Presenter: This is the person at the window. This person makes the drinks and hands the food and drinks to the customer. Actually, at our McDonald's, we have a machine that makes the drinks for us, it's a piece of shit though.
Next to the server is a monitor that shows what each item has. There is a "serve" button that the server pushes to take an order off the screen.
So anyways, the person who was runner tonight was being very obsessive about me "serving" orders, say "If we don't keep our times down, then the managers are going to yell at us". She would keep telling me to "serve it", and if I refused, she would keep saying it, and sometimes even pushing the button herself. The fact is, we don't need every order to be served in 20 seconds. A fast food restaurant can meet it's drive thru goal without cheating the God damn computer. It's ridiculous. Also, I didn't serve it until I was ready. It's MY job to push the serve button, and if you don't like the speed in which I push the serve button, then tough.
She's not the only one who does it either. I don't know why drive thru runners have this problem. In some cases, THEY will go over to the button and serve 3 ORDERS IN A ROLL off and they don't even care if I got all the drinks ready and in the right order, and since they took it off the screen, I can't tell this shit from that shit. This makes it so that it takes LONGER to get the order ready. This pisses me off even more. If they do this, I tell them that if I get an order wrong and hand out the wrong stuff to a customer, then when the customer comes back to complain, I'm going to be pointing the finger at you. If you think I'm not serving it fast enough, then go tell a manager and let me talk to them(something I'm not afraid to do if I might add). Actually, I had this same problem with another runner a few weeks ago, and myself went to a manager to tell them to straighten out that employee. So for all you runners out there, LEAVE THE SERVER ALONE!!! It's THEIR job to push the button!!!!
Runner: This person gathers all the items and places them in the bag for the server.
Server/Presenter: This is the person at the window. This person makes the drinks and hands the food and drinks to the customer. Actually, at our McDonald's, we have a machine that makes the drinks for us, it's a piece of shit though.
Next to the server is a monitor that shows what each item has. There is a "serve" button that the server pushes to take an order off the screen.
So anyways, the person who was runner tonight was being very obsessive about me "serving" orders, say "If we don't keep our times down, then the managers are going to yell at us". She would keep telling me to "serve it", and if I refused, she would keep saying it, and sometimes even pushing the button herself. The fact is, we don't need every order to be served in 20 seconds. A fast food restaurant can meet it's drive thru goal without cheating the God damn computer. It's ridiculous. Also, I didn't serve it until I was ready. It's MY job to push the serve button, and if you don't like the speed in which I push the serve button, then tough.
She's not the only one who does it either. I don't know why drive thru runners have this problem. In some cases, THEY will go over to the button and serve 3 ORDERS IN A ROLL off and they don't even care if I got all the drinks ready and in the right order, and since they took it off the screen, I can't tell this shit from that shit. This makes it so that it takes LONGER to get the order ready. This pisses me off even more. If they do this, I tell them that if I get an order wrong and hand out the wrong stuff to a customer, then when the customer comes back to complain, I'm going to be pointing the finger at you. If you think I'm not serving it fast enough, then go tell a manager and let me talk to them(something I'm not afraid to do if I might add). Actually, I had this same problem with another runner a few weeks ago, and myself went to a manager to tell them to straighten out that employee. So for all you runners out there, LEAVE THE SERVER ALONE!!! It's THEIR job to push the button!!!!
I never get to start the baby Plucky impressions. {pouts}
I wanted to imitate baby plucky!!
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