oh, I know exactly how you feel. This happens a lot when I take gen res overflow (worst calls imaginable)
me- thank you for calling the (brand they called) reservation line, this is smileyeagle speaking, may I ask with whom I'm speaking.
sc- yes, this is dumbass, can you connect me to the (insert location)
me- I'm sorry, I don't have the ability to do outbound transfers to our hotels (not entirely true, I have the ability to, but I'm only supposed to do that if the hotel transfered the call to us first and even then we should try to get the person to just call back rather than transfer), if you'd like I can assist at that location or get you the direct number.
sc- what's their 800 number?
me- I'm sorry they don't have an 800 number, only a local number.
sc- well you're useless, if I wanted to call long distance I would have just used the number on the website.
me- well was there anything I can do to assist at that location?
sc- I doubt it.
me- well let me try, worst case is your out a few seconds of time.
sc- fine, what I need is for them to look up my reservation, but I don't have a confirmation number and I need my confirmation email resent (or some other scarily simple task that a new hire on their first day on the phones could handle with confidence).
me- ok can I get the spelling of your last name and check in date?
sc- that's d-u-m-b-a-s-s and i'm checking in on (date)
me- ok, give me just a second *enters info* ok, I have you staying at (location) for (dates) in (room) at (rate). Your confirmation number is 6xxxxxxx and what email address would you like that sent to?
I just love how stupid they feel that they thought I couldn't do it and I did it in seconds, very satisfying feeling.
If you wish to find meaning, listen to the music not the song