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The other day, I contacted my cell phone service provider's customer support line. To keep the story short, I was receiving gibberish text messages, and I wanted it to stop.
The technician to whom I spoke was friendly, understanding and competent. All things considered, he met my extremely high expectations, and I thought, "What the heck, I've always wondered what it is like to compliment a service provider to his manager. Let's find out."
I then proceed to praise the technician to his manager, and her response to me was, "I appreciate your feedback. We do have a recognition and rewards program, and I will see to it that ****** will be entered in this program."
Wow. That made me feel good. I hope it made the tech feel good, too. Warm fuzzies all around!
Oh, the moral: Take the time to reward good service; it feels good!
The technician to whom I spoke was friendly, understanding and competent. All things considered, he met my extremely high expectations, and I thought, "What the heck, I've always wondered what it is like to compliment a service provider to his manager. Let's find out."
I then proceed to praise the technician to his manager, and her response to me was, "I appreciate your feedback. We do have a recognition and rewards program, and I will see to it that ****** will be entered in this program."
Wow. That made me feel good. I hope it made the tech feel good, too. Warm fuzzies all around!
Oh, the moral: Take the time to reward good service; it feels good!
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