This is not a flea market!

MadMike · #1 07-09-2006, 08:23 AM

If I hadn't seen this with my own eyes, I never would have believed it...

Had a guy come into the home improvements store and ask me to get him a manager, so he could ask about getting a discount on a door he was looking at. I asked him why, was it damaged?

He said no, he just "didn't feel like paying that much for it."

I think I felt my IQ drop several points just hearing this, and tried not to roll my eyes at him, at least not where he could see. Rather than try to explain to him how stupid the whole concept was, I went ahead and paged a manager for him, as he asked. I figured the managers got paid big bucks to put up with this crap, no way I was going to.

I didn't stick around to see what happened, but about 20 minutes later, I walked past the office, and heard one of the managers telling one of the other managers about the idiot he just had to deal with, who apparently thought he could just pay whatever price he felt like paying. I had a pretty good idea who he was talking about.

And in case anyone is wondering, the customer wasn't a foreigner from some country where haggling is the norm. This guy was just as American as I am.

Rapscallion · #2 07-09-2006, 08:37 AM

*cough*
http://www.customerssuck.com/strip/i...ate=2006-07-02
*cough*

Rapscallion

receiversbabe · #3 07-10-2006, 02:16 AM

OMG! OTFLMAO! We get that all the time. I'll be putting out new merchandise and pricing it and some GI's foreign wife will ask me if I'm marking it down. I feel like yelling at them "no you moron! It's brand new! We don't haggel here". Shish!

Kiwi · #4 07-10-2006, 02:32 AM

I get it all the time at work, people asking for a seniors discount, disability discount, military discount, multiple buy discount, 3rd wednesday of the month discount or asking me to "make a deal with them"

this is a STORE in the MALL not some kind of batering market/auction. We dont haggle here.

the worst ones are the ones who ask for a "cash deal" and who "dont need a reciept".... yeah one little problem called inventory assholes!!

Pinkie · #5 07-10-2006, 03:10 AM

Where I work (local gas/electric company) we offer a senior discount for electric customers and are always getting calls asking for a gas discount. Now on all of our billing, we explain that we only charge our customers what we are charged for the gas with no profit added in. Ummmm....if we aren't making a profit on the sale of the gas, do you really think we're going to offer a senior discount? I don't think so.

Is it time to go home yet?

Dips · #6 07-10-2006, 04:09 PM

Reasons our customers "deserve" free software or deep discounts:

1. The customer is poor.

2. The customer is a volunteer.

3. The customer is a school.

4. The customer is a government agency.

5. The customer is a charity or non-profit.

6. The customer is a small business owner.

7. The customer has a disability.

8. They paid full price for hardware/a new computer/a new OS/a new version of Office (of which our company never saw a dime, mind you) and now they NEED our software to make it all work, only they don't have any money left to pay for it.

Reasons we don't give anyone free software or a discount:

1. If we gave someone a free software or a discount because they "deserve" one, we'd have charge our other equally "deserving" customers more money to subsidize it.

2. Our company's landlord/office supplier/utility companies don't give US any discounts or free stuff. The only way we can pay our bills is by charging our customers for our services.

3. We cannot support or improve the product unless we pay people to do that work. Yes, I get paid for arguing with you about a discount. Do you think I would answer the phones at all if I weren't?

4. OK, fine. I can't say we've never given away free stuff. The last time was to a nun who is trying to run an orphanage in a developing country. The police are corrupt and keep confiscating her equipment and yet she keeps finding room to take more kids off the streets and get her place up and running again despite the daily fear and real threats. She really does deserve free stuff; as a matter of fact, she is the definition of deserving. The fact that you forgot to budget for software in your fundraising efforts doesn't make you deserving; it makes you a poor planner. I suggest you hold another fundraiser.

Fera Festiva · #7 07-10-2006, 04:29 PM

Ugh, we used to get this all the time at the crappy Mexican furniture place. I think because it was a small, independent shop away from the mall/high-street places, and because the merchandise was largely handmade, people assumed the prices were flexible.

It really made me cross to hear people ask for a discount on, say, a table and chairs with a combined cost of £1,200, when my weekly paycheck only just covered my rent.

Think Blue · #8 07-10-2006, 06:21 PM

We get that stuff all the time too. They try to haggle the set price on producing vitamins because.

1.They are a smaller company than us and we have more money
2.We can take the hit, due to the fact we have more than one office in different states, they only have one.
3.Vitamins can't cost much to produce.
4.The other guy produces it faster and at a much reduced price. (Idiot, we know what our comptetion has and there is no one that has the machinery and man power to produce product as fast as we can, and if they do such a good job take your business over there)
5.They are doing us a favor by using our company for production.
6.They can come clean our machinery to cut down on costs.
7.They have been a longtime customer and always pay. (Yeah its not like you just pay us for nothing, you get somthing back as well)

bars.of.a.rhyme · #9 07-10-2006, 10:42 PM

Quote:

Quoth Fera Festiva

It really made me cross to hear people ask for a discount on, say, a table and chairs with a combined cost of £1,200, when my weekly paycheck only just covered my rent.

One, I love your screenname.

Two, yeah, I hate that too. It's extremely annoying when people come into my store and try to get a free movie for not good reason, when I know they probably make more in two hours than I make in a day.

Grr.

HawaiianShirts · #10 07-10-2006, 10:47 PM

We offer a store credit card for short-term financing on large purchases (like 12 months no interest, etc.). I mention to all my customers buying something expensive, just in case it will help them spread out the payments and kinda "ease the pain." I did that when I bought my laptop, and it helped, though I still had it paid off within four months.

I have had so many customers tell me they don't need the store card only to add: "I'm paying all cash. You should give me a discount."

That makes no sense to me. Though it makes no difference to me personally, the company makes far more money off those who use the store card than off those who pay cash. And, if you pay cash and don't keep your receipt but need purchase-record information later on, there's no way we can look it up, and the public-relations end of the corporate offices will also have a hard time.

I must say, though, it is nice to see that some people are saving their money to make a big purchase instead of going into ridiculous amounts of debt because they want it all now.