Ok, short one.... I had a guy call in, wanting to book a direct bill. I could not find his account so I called the hotel to verify the account. They said indeed they did have an account for him, but they had told him the last 5 times that he had called this late at night (it was just before 7pm local) that he had to call during normal business hours to set up direct bill with a manager... so of course I tell him this and he complains that every single time he calls in he gets told to call back to speak to a manager... uh, hello asshole, have you ever thought that maybe you could avoid this problem by just calling when you are supposed to and speak to who you are supposed to?!
do you NEVER listen
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