Go Back   Customers Suck! > The Heart of the Site > Sucky Customers

Closed Thread
 
Thread Tools Display Modes

Fast, Friendly...Fun... Not so much.
  #1  
Old 06-17-2008, 04:26 AM
Rajsela Rajsela is offline
Trainee
 
Join Date: Jun 2008
Posts: 1
Default Fast, Friendly...Fun... Not so much.

I work at Target, seeing its a small store in a small town. If you don't know what I mean by small, wasn't built by stratch, but THEY are making a bigger one, while the store reminds open.

This lady came up to me..

Lady: Do you have any lids out back?

Me: ...No, we don't have any outback. I can check another Target store or see if the remote has it.

Her friend: You don't have another location?

Me: No. It's either in E18-E19 or on these top risers. Once we get a shipment, they go straight to the sales floor, but whatever is backstock goes to the remote.

Lady: Well...I work at another Target store...you can check on your PDA for a backroom location..

Me: (THATs your Target store...) *So I did the pda scan...haha turns out I was right. "...Nope none in backroom, but I can order it for you called a Guest Request."

Friend: You don't have it anywhere else!?

Me: No. HERE or...on these top risers as you see. *facepalms*

Yeah, I called my TL, he told me on my walkie to tell them. They can get a discount on the under the bed storage bin.... or if they live close...they can come back to get the lid.

Also each Target store is different. Only difference about our store is its size, how much we can hold and in backroom.

I figured seeing that she soo claims to be a Target team member from some store...NOT in our region ^^ would understand, but no, being a typical customer..with no listening skills..and yet trying to tell me about the backroom locater...


  #2  
Old 06-17-2008, 07:04 AM
LadyAndreca's Avatar
LadyAndreca LadyAndreca is offline
Halfway Lost
 
Join Date: Jun 2007
Location: New Jersey Coast
Posts: 1,135
Default

Heh, with the number of times I've had people outright DEMAND I order something for them from another store...a Guest Request system would be nice.

Then again...

I had a woman the other day get upset because we were out of baby registry invitation inserts. I don't blame her, I told my manager we were out of them over a month ago. So I called the local stores (I'm not supposed to do that, but it was slow) to find out who had them (three of the local stores were out too!) and finally got a yes from #4. She promptly threw a tantrum because someone would set out from #4, which is 20 minutes away, to hand deliver them to her at our store so she wouldn't have to go sooooooo far to get them.

This is a typical reaction when we're out of something but another local store has it. This just happened to be the most annoying and recent.

Do I really want these people to come to the conclusion that they can demand that I order anything they want into the store and I have to do it?
__________________
It's little things that make the difference between 'enjoyable', 'tolerable', and 'gimme a spoon, I'm digging an escape tunnel'.

  #3  
Old 06-18-2008, 06:09 PM
edicius's Avatar
edicius edicius is offline
BOOGA-BOOGA-BOOGA!
 
Join Date: Oct 2007
Location: Jersey
Posts: 53
Default

Yeah, the only time I'll ask (politely) if they're able to check another store for an item is if:

A) I know the store is happy to do that because they've volunteered it in the past

or

B) They've just then volunteered to check another store

These SCs would be surprised to find out how being polite can go a long, long way. One time I was looking for some particular Transformers figures at Toys R Us and the customer service people actually went into the stockroom, grabbed a couple unopened cases of Transformers and let me look through them to see if they contained the figures I was looking for. Unfortunately, they didn't, but I was extremely grateful and thanked them repeatedly for helping me out. They even volunteered to call another store or two to see if they had what I was looking for, but I figured they had done enough for me.

  #4  
Old 06-18-2008, 06:36 PM
elysia's Avatar
elysia elysia is offline
Front End Supervisor
 
Join Date: Jun 2008
Posts: 165
Default

When I worked at a Dennys, some SC wanted bananas on her oatmeal and we were out. This was right as I was supposed to be getting off the clock and the morning server hadn't shown up yet. She bitched and moaned until I agreed to call the morning girl on her way in... yes... I did this... and ask if she could stop and get a banana at the store that was right across the parking lot. But no, the girl was 15 mins away and she needed her banana NOW. My boyfriend was sitting on the bench by the register, waiting for me to clock out and give me a ride home. SC says,
"We'll, he's not doing anything, can you ask him to go get my bananas?"

My boyfriend's response?
"Fuck no, you dumb bitch."

No tip for me of course, but it was easily worth the look on her face a thousand times over.

  #5  
Old 06-18-2008, 08:37 PM
HawaiianShirts's Avatar
HawaiianShirts HawaiianShirts is offline
Fadavaceas
 
Join Date: Jul 2006
Location: Oregon
Posts: 987
Default

Our computerized inventory lets me check other stores in the district (about 15 stores) for products. When we're out, we'll do that in case the customer really needs that item and doesn't mind going for a drive to get it. However, the closest stores are about 40 minutes away in either direction, so, of course, they want it transferred. In my three years, only one has taken me up on the offer that we will have it transferred if they're willing to pay us back for the shipping UPS charges us (which, for computers, can get pretty expensive).

I did have one guy, though, so set on one laptop model that he decided to take a drive to the one store in the district who had any left. My store is in the northern half of Utah. Wanting it sooner than UPS could get it to us (about four days, considering it would be over a weekend), he drove from here to one of our Montana stores. Almost 1000 miles for a laptop. I was stunned.
__________________
I suspect that... inside every adult (sometimes not very far inside) is a bratty kid who wants everything his own way.
- Bill Watterson

My co-workers: They're there when they need me.
- IPF
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:22 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.