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This week has been utter Hell week at work. Not in a bad way, but just UBER busy. Since I'm on the phones all day, at the end of the day my voice is usually very dry.
I was trying to talk to a customer today and fumbling all my words, badly. Thankfully the customer understood where I was trying to go. During the "down time" in the call, where I wait for a program to load, I was trying to make small talk with the customer and failing at speaking.
Finally I said, "Sorry, I guess my son's been making me watch too many Porky Pig cartoons... " The customer laughed and I was able to make it through the rest of the conversation alright.
As I started to ask him if there was anything else he needed, I failed again. The customer laughed and said that he was glad I helped and he understood then he said, "Do me a favor though? Hang up your phone, get a cup of coffee and go outside for a minute. I promise you'll be able to find your words then. Thanks for the help!"
Since it was my break time, I did just that, save for the coffee (ick). I filled my water bottle and went outside for a minute.
I love when customers realize that we are human as well.
I was trying to talk to a customer today and fumbling all my words, badly. Thankfully the customer understood where I was trying to go. During the "down time" in the call, where I wait for a program to load, I was trying to make small talk with the customer and failing at speaking.
Finally I said, "Sorry, I guess my son's been making me watch too many Porky Pig cartoons... " The customer laughed and I was able to make it through the rest of the conversation alright.
As I started to ask him if there was anything else he needed, I failed again. The customer laughed and said that he was glad I helped and he understood then he said, "Do me a favor though? Hang up your phone, get a cup of coffee and go outside for a minute. I promise you'll be able to find your words then. Thanks for the help!"
Since it was my break time, I did just that, save for the coffee (ick). I filled my water bottle and went outside for a minute.
I love when customers realize that we are human as well.
I AM the evil bastard!
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