woman with attitude

scroob · #1 07-17-2008, 03:45 PM

This happened the other day. I had a woman come to my register to check out her stuff. At the same time, one of my coworkers was trying to explain how to work a certain part of the register (processing a return.) This conversation was all businesslike, and it was a damn important one. So I turn around to listen to him speak, and this "woman" says "Talk and ring! Talk and ring!" One of the people with her tried to apologize for her behavior to me, to which she replied "It doesn't work that way where I work." I was irritated with this woman, but said nothing to her during the entire transaction. As she was leaving she announces "Have a great day to you too." God some people annoy me. Should I have gotten irritated, or should I simply have ignored an important business conversation with a cw for the good of the customer?

Sheldonrs · #2 07-17-2008, 05:31 PM

Quote:

Quoth scroob

...this "woman" says "Talk and ring! Talk and ring!" ...Should I have gotten irritated, or should I simply have ignored an important business conversation with a cw for the good of the customer?

When she said "Talk and ring! Talk and Ring" you should have said "Eat shit and die! Eat shit and die!".

Blisskat · #3 07-17-2008, 05:45 PM

The supervisor who was doing the training, should have stepped in at that point and said, "We'll be with you in just a moment. I need to finish this brief training on ( returns ), and then the cashier can ring you out."
Ideally, the training should have been done when you were not available to customers, perhaps with a "closed register" sign or off the sales floor.

However, the customer was rude. Perhaps she thought she was being funny?
I am doubtful that she realized that you were in the middle of a training.

From her perspective, it may have looked as if you were available to check her out, when you in fact not.

draftermatt · #4 07-17-2008, 05:56 PM

In my expierence/opinion when a customer comes to the counter to be rung up you put all conversations on hold and proceed with the transaction at hand.

And as far as the "have a nice day to you too", that was her way of showing she was annoyed you didn't speak the whole time she was there.

I understand it being an important conversation, but I think it could/should have waited until the customers were gone.

katie kaboom · #5 07-17-2008, 07:16 PM

I disagree. If you let one customer interrupt you, soon more people will be continually interrupting and you'll never get the training done. They need to be politely taken somewhere else to be waited on.

Jewels · #6 07-17-2008, 08:25 PM

Quote:

Quoth draftermatt

I understand it being an important conversation, but I think it could/should have waited until the customers were gone.

I agree. Especially since it sounds like this transaction had nothing to do with returns.

powerboy · #7 07-17-2008, 09:01 PM

The customer was rude - YES. But the training could have been done after or before your hours. Or even on an closed register.

Willis · #8 07-17-2008, 09:02 PM

I noticed a lot of you guys are WAY too passive. It seems like some of you take customer abuse like champs. I would have said something but used tact to keep my job. She wouldn't have gotten away w/talking continuous trash.

karma_gypsy · #9 07-17-2008, 11:38 PM

Sometimes some supervisors/managers, etc. are poor trainers though.

I got the impression that this "lesson" was being done on a whim (kind of like, another cashier needed to know how to do a return, supervisor comes up and thinks, 'hey, while I'm teaching you, I'll teach everyone else!'). And thus, the lesson was done on the clock, with customers in the store and in line.

Some supervisors/manager will only give the lesson once and then walk away, leaving you to fend for yourself with only tidbits of information that you managed to grasp and comprehend.

I understand where scroob is coming from, I've been in a situation (although I was never helping any customers) similar to that, where basically you had to drop everything you were doing to learn or else you'll miss out.

I find that going to another employee who was able to give the lesson their full attention to go back over it with me after the rush is over ...

Can I Help Your A$$? · #10 07-18-2008, 01:18 AM

I've RARELY gotten any kind of training "off the clock." I got maybe a half an hour. I honestly don't know about any stores that train you not on the job. I'd like that, but I don't really think it's a "real world" situation these days.

And by off the clock, I'm sure you don't mean technically "off the clock." The horror!