I get a call from a bank about online banking. Seriously, I have no idea who was more stupid, the bank rep or the customer.
SB- Sucky bank rep
Me- Needs no introduction
SB: Yeah, I have a customer who's wondering how to sign up for online banking.
Me: Sure, are they having problems signing up?
SB: No, they want to sign up but don't know how.
Me: Ok. You seriously have no idea how to walk someone through it? You SHOULD!
Me: Have you had them go online?
SB: No they haven't been online yet.
Me: Ok, we'll they'll need to get onto their computer and bring up *website*
SB: Well, she doesn't have a computer.
Um, ok. All the enrollment is done online and if she doesn't have an internet connection, let alone a computer, I don't know how she's going to enroll. or why the hell she's enrolling since she won't really be able to use it. Yeah she can go to the library, but the last place I want to be while looking at financial information is somewhere in public.
I have no idea who was the bigger idiot. The bank clerk who had no idea how to tell someone the URL of a website and then tell them to click the ONLINE BANKING button on the FRONT PAGE and follow instructions...
Or the customer who wants OLB, but has no internet or computer.
And these people have breed.