you dont know?
Me: Thanks for calling our company, this is Dave, how may I help you?
Guest: Yea, I am looking to come down for the Davis Cup
Me: Ok what are your dates?
Guest: Didn't you just hear me say I was coming for the Davis Cup?
Me: yes but I dont know what that is
Guest: How can you not know what the Davis Cup? Everyone knows about the Davis Cup.
Me: well I dont so you need to tell me your dates
She tells me her dates and I check availabilty
Guest: Now don't I get a discount for the Davis cup?
Me: Well let me see what specials we are running
Guest: No I dont want a special, I want a discount for the Davis cup. You know what, let me talk to someone else because you obviously don't know much of anything.
She talked to my coworker who likewise had not heard of the Davis Cup and from what I understand, cussed her out too.