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  • Po-Lice Go Away...

    You can get me for the bad pun later, just get a load of this one. This is too good to put into my 'weekly woes'.

    So I clock in and there's this guy wandering around the store in a peach-colored tee shirt looking at what's left of our patio furniture. I thought no biggie, he's probably picky.

    He comes up to me and tells me "Hey, tell ya what. I'll take this table, and those chairs from that other set there, and pay ya $400." He's wearing one of those grins. Y'know, the really creepy ones that just bug ya all day. The smarmy, wise-assy kind of grin.

    Now the problem is we don't do mix-n-match, and even if we did that price is too low for both of those sets (one is on clearance for $750, the other for $900). I inform him of this, and he growls "Get me a manager."

    So I page C and the customer gets all sweet as pie and tells C what he told me. C raises an eyebrow as if to ask, "You serious?" and says the same thing.

    Cue the angry huffing and pacing, and he keeps on charging up to C and demanding to change his mind, whining about not changing the price. C's holding his ground, and I'm ringing up orders without really paying much attention.

    The the guy storms up to me and says "Make him sell me that set for the price I want." I told him I have no authority over C; rather, it's the other way around.

    He growls, "Oh, now you're going to get it" and whips out his cell phone. A customer leans over the counter and whispers to me "Is he calling for Mommy?" "I think so," I tell her.

    Until I hear "Put me through to dispatch."

    Yep. I kid you not. He called 911 and told them to come to my store right away. He didn't say why they had to come, just do it. Ten minutes later I see 3 police cars pull up outside, and both Peach shirt and C head outside.

    When the cops learned he called them because we weren't letting him have his way, they busted a gut laughing. They sat around instead, telling the guy they weren't going to do anything about it, and waited to see if he'd explode or something so they could arrest him. They'd sneak peeks through the window and snicker at him.

    While this is gong on C's calling the District manager to see what they can do and explains the situation. With some wiggling they let the cheaper set go for $503, and the guy leaves. It's killing me because now I bet he thinks he got away with it because he called the police on us.

    Best part? A customer in my line called him a "douchewaffle". I couldn't agree more.

  • #2
    Holy...*laughs*

    Couldn't the cops have arrested him for a false call or something?
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    • #3
      Quoth Nashida View Post

      While this is gong on C's calling the District manager to see what they can do and explains the situation. With some wiggling they let the cheaper set go for $503, and the guy leaves. It's killing me because now I bet he thinks he got away with it because he called the police on us.
      He did get away with it. He didn't get exactly what he wanted, but he got something. In this case a $247 discount on some patio furniture.

      He got humiliated by the other customers, but he didn't go to jail and probably doesn't care about being called a douchewaffle. All he cares about is the sweet deal his savvy negotiating skills got him on his patio set.

      There should have been negotiation and no calling the DM to "see what can be done". All that should have happened is Mr. Peach Shirt getting tossed right out of the store and/or arrested for making a phony 911 call.

      Meanwhile, Good Morning America and other media outlets put out articles and stories on "How To Get A Great Deal At The Store!" and tards like this one use the tips from those pieces and inflict themselves on people like you and me.
      Knowledge is power. Power corrupts. Study hard. Be evil.

      "I never said I wasn't a horrible person."--Me, almost daily

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      • #4
        Manager C gave into this type of stupid intimidation I weep.

        Isn't calling 911 without an emergency an arrestable offence? This idiot should have been laughed out of the store. THEN arrested.
        A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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        • #5
          What the hell?!! First your manager didn't budge and then she was willing to after calling the DM?!!! That's pretty contradictive. That SC should've been arrested and THEN laughed at on his way out of the store. I couldn't agree more with IPF on those Good Morning America bits on haggling.
          I don't get paid enough to kiss your a**! -Groezig 5/31/08
          Another day...another million braincells lost...-Sarlon 6/16/08
          Chivalry is not dead. It's just direly underappreciated. -Samaliel 9/15/09

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          • #6
            A customer said "douchewaffle"? Isn't that a term from THIS site?

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            • #7
              Yeah... C and the Police were out of line.

              911 abuse is considered a serious offense, and the Cops didn't NEED him to blow up to do anything. Granted, arresting him might have been harsh, but they really should have dragged him outside and read him the riot act until they get it through his thick skull that unless he or someone else is on FIRE he's not to use that 3 digit phone number.

              And C... no, when a customer does something like this, he's not worth keeping as a customer. A good manager would have informed him the instant the situation was explained to the police that he was banned from the property, and if he didn't leave these nice police officers he so conveniently called were going to arrest him for trespassing (Probably what the Cops were waiting for).

              Instead, customer has had it reinforced that calling the cops is a valid haggling tactic.
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              • #8
                Why didn't C just call the DM from the start? When the police arrived and the guy was outside of the store C should have considered the matter done. Did he call the DM to let him know about the guy in case he called corporate and the DM decided to let him have it at a discount?

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                • #9
                  Geez what a moron!! Entitlement at its best!

                  Quoth jerkface11 View Post
                  A customer said "douchewaffle"? Isn't that a term from THIS site?
                  Who knows - maybe they read this site!
                  The large print giveth, and the small print taketh away.

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                  • #10
                    He should have at the very least been arrested for abusing the 911 system. Calling 911 for stupid shit like that ties up the line for REAL emergencies that are trying to get through.

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                    • #11
                      Your district manager's an asshole of the highest sort. They should have arrested the guy for wasting their time.

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                      • #12
                        I believe the standard script for these events is for the manager to refuse service to the SC, tell the SC to leave the property, the SC refuses, and is arrested for both trespassing and making a false 911 report by the very police officers he summoned.

                        Your manager is a spineless wimp.

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                        • #13
                          Quoth Nashida View Post
                          When the cops learned he called them because we weren't letting him have his way, they busted a gut laughing. They sat around instead, telling the guy they weren't going to do anything about it, and waited to see if he'd explode or something so they could arrest him. They'd sneak peeks through the window and snicker at him.
                          Hmm,

                          I don't know a single Officer who would do that, they would most certainly give the guy a damn good bollocking, but hey, perhaps they were having a 'quiet' day...
                          A PSA, if I may, as well as another.

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                          • #14
                            I do have to point out.... At least the idiot did not call 911 but called the dispatch directly. Which is probably why the police didn't arrest him and sticked around to watch the fun.

                            I think the manager is the biggest sorry excuse in this whole mess. He should have not gave in. In fact, he should have told him to leave. And when he didn't, turn to those 3 officers having fun watching and ask them to "escort" him out.
                            I've lost my mind ages ago. If you find it, please hide it.

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                            • #15
                              See, the only reason C gave in was this guy was ready to come to blows with him, even with the police right outside. So it's really the DM who's Jello-spine here, who oddly enough had said "don't do it" twice before.

                              And we're all still reeling from the fact that they didn't arrest him. They arrested the guy at Subway, why not this one?

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