nasty

gumblina · #1 10-06-2006, 09:28 PM

hey, i'm just registered today, i found this site trying to find other abused customer service peeps!
the following happened to me today, so i wanted to get it off my chest...
i work in a call centre for my local council, we deal with a lot of enquiries, like waste management, highways, parking etc. Everyone in the call centre has their own 'champion', which is an area that they specialise in. Mine is abandoned and untaxed vehicles. I got a message that a guys car had been taken because it was untaxed and he wanted to know how to get it back. I called him to let him know he needed to call the contractors and speak to them to arrange the release of it. He instantly started with a tirade of abuse, saying the council was ripping him off and its a pisstake and f'ing and blinding away. I explained to him that his car is untaxed and it is illegal to have an untaxed vehicle on the road, and offered to put him through to the contractors.
He then proceeded to say 'i hope someone fucking rapes you and cuts your throat you cunt' at which point i hung up.
what makes this guy believes this is the right thing to say to someone who is being perfectly polite and trying to help, when he is the one who broke the law? This really upset me, and I'm normally a very relaxed and laid back person who isnt easily upset. My manager found me crying in the toilets after she noticed I had been gone from my desk for a while. She was very understanding and they're going to ban the guy from calling us (luckily, all our calls are recorded). I dont understand why someone would purposely try and upset someone and ruin their day, for something that is nothing to do with them.
Some people are complete and utter assholes, i hope they crush his car.

thanks for reading

Rapscallion · #2 10-06-2006, 09:31 PM

Quote:

Quoth gumblina

hey, i'm just registered today, i found this site trying to find other abused customer service peeps!

That's what we're here for! Welcome aboard - do I detect another Brit?

Quote:

He then proceeded to say 'i hope someone fucking rapes you and cuts your throat you cunt' at which point i hung up.

Blood and sand...

Interesting love life he must have. Glad you have a decent manager.

Rapscallion

XCashier · #3 10-06-2006, 09:53 PM

Quote:

Quoth gumblina

Some people are complete and utter assholes, i hope they crush his car.

Wouldn't that be a great scene?

JERK: I'm here to pick up my car.
CSR: Ah yes, and you are the gentleman who said, 'I hope someone fucking rapes you and cuts your throat you cunt' to our rep, aren't you?
JERK: Yeah, so what? Gimme my car!
CSR: Here it is! (brings over handtruck loaded with what's left of jerk's car, crushed into a cube)
JERK:

Tito · #4 10-06-2006, 09:57 PM

Quote:

Quoth XCashier

CSR: Here it is! (brings over handtruck loaded with what's left of jerk's car, crushed into a cube)
JERK:

LOL....I'm reminded of the scene in the beginning of National Lampoons Vacation, where the automobile dealer does this to Griswold's car.

Yes, that guy (the SC) is a definite asshat, who hopefully Karma will catch up with some day.

gumblina · #5 10-06-2006, 11:05 PM

imagining that scene cheered me up, that'd be great

also, asshat is the best word ever, but as rapscallion is right (i'm british) i'd say arsehat, which just doesnt sound right!

i have a million customer stories, and i havent even been there a year...most of them are just stupid old men, their key line is 'i pay my caaancil tax! (i work in east london). They believe that paying their council tax entitles them to every service under the sun, right now. gits

Jester · #6 10-07-2006, 12:46 AM

Quote:

Quoth gumblina

He then proceeded to say 'i hope someone fucking rapes you and cuts your throat you cunt' at which point i hung up.

There is only one acceptable situaton to say this kind of thing.

I am going to guess that you and he were not on set filming a movie, tv show, or radio show, nor in the theater acting in a play.

Outside of that type of fictional situation, such behavior is just completely unacceptable.

And I'm American--I know a thing or two about being obnoxious, vulgar, and inappropriate!

Becks · #7 10-07-2006, 02:39 AM

Damn. That guy desperately needs to meet the chipper.

~~One-Fang~~ · #8 10-07-2006, 08:48 AM

Quote:

Quoth gumblina

also, asshat is the best word ever, but as rapscallion is right (i'm british) i'd say arsehat, which just doesnt sound right!

It's been said that way in my head for months and sounds just fine to me.

Greetings fellow council worker. Although, I don't have to deal with the public (thank god). I just do the computers. Coincidentally, we're commissioning a new calls database system right now for public complaints. I don't think I can convince anyone to add "Caller was an asshat" to the database resolutions. :P

I think I'd probably take a risk on a call like that and say "Sir, do you have a daughter?" (Go on to sister, mother, etc if he says no), then "What would you think of someone who said that to your daughter?"

He was a jerk. Ignore. Move on. Nothing to see here.

Rapscallion · #9 10-07-2006, 04:35 PM

Quote:

Quoth gumblina

'i pay my caaancil tax! (i work in east london).

Heh - our South London run is regularly labelled as "Sarf Lahndan, innit?"

Rapscallion

DGoddessChardonnay · #10 10-07-2006, 10:18 PM

Quote:

Quoth Rapscallion

Heh - our South London run is regularly labelled as "Sarf Lahndan, innit?"

Rapscallion

Is that anything like "Down Yonder?" perchance?