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This thread is dedicated to the woes of WIC checks and EBT cards. This thread should be about run-ins with SCs who try and buy Lucky Charms with WIC checks, or lobster with EBT. This thread can also be about stories about run-ins with SCs (and you, the employee merely trying to uphold the policy on WIC/EBT) who have gotten you in trouble/written up/fired/fuming angry.
I really don't have any complaints on WIC. I didn't see a lot of them working at the grocery store. Although, when I did, I did see people trying to buy chocolate milk with WIC checks, like the example above: Lucky Charms with WIC checks, stuff that wasn't WIC approved. No one could make a case against me, I had the entire brochure in a drawer by my till that had every single WIC approved item in it. I wasn't rude about it, though, as much as I wanted to be.
A woman on foodstamps/EBT got me suspended for 3 days. I am not trying to make disparaging comments about people on FS, but people like this woman don't deserve free food.
One time when I was cleaning my bedroom, I found my copy of the write-up. I replayed it all in my mind, but I ended up just getting extremely angry.
We had this extremely nuts coupon deal at the grocery store. Every week, 4 coupons went out to people in the mail. These coupons were for ridiculously low prices, like eggs for 18 cents, bread for like....89 cents? I can't remember exactly, and then there was always ONE freebie. I think it was chips that week, but I can't be for certain. Anyways......it even said on the coupons "one coupon per customer per visit per purchase". Anyone who can read surely can understand that.
Obviously not. And no, this woman wasn't the only person that pulled that crap on us. Now, whenever a customer had multiple items with those coupons, we really didn't say anything, and just got a manager override. We were actually told to just let them get away with it!
So here comes this rough looking woman with her god knows how many children she had (2, 3, or was it 4?) and her overflowing cart. She was nice enough to seperate the items that had the coupons, but here's the kicker:
This woman had 8 of every single item with a coupon. YES, 8 of all 4 coupons. So that's 32 coupons.....not to mention she got 4 free bags of chips out of it!
Then she gets all fussy when my register beeps and prompts that a manager override was needed. She goes "What's all that noise fer?" and I calmly explained that I needed a manager's override if customers bought more than the 1 item per coupon. She then goes, "So you're saying what I'm doing is WRONG?" and I can't remember exactly what I said, I know I said "No" for sure, even though inside I was thinking "yes, yes, you disgusting scammer".
Then the lady (and she's lucky I call her a lady) goes "I'm on FOODSTAMPS. I can't even afford to feed my children! You're saying what I'm doing is WRONG?" (and I'd never even said yes in the first place).
Then she brings up the whole dramatic, "You're trying to take food right out of my children's mouths!" (more like your fat mouth, you cow. Your kids look way too young to be noshing on 4 bags of chips and a 6 pack of 24 oz bottles of Mt Dew and Pepsi).
She left and then called the store, saying that I'd said what she did was "wrong" and again brought up how poor she is, and how she can barely afford to make ends meet, blah blah blah, and how dare someone like me tell her that she can't get food for her children.
The manager on duty called me into the office and formally wrote me up and told me of my 3 day suspension. I refused to sign the slip, but I wanted a copy of it for the records. I also wanted him to formally write up what she complained about. I was dead set on writing a defense and giving it to HR, but I never ended up doing it.
I hope that woman was happy......after all, (what my manager typed up explained everything she'd complained about, and he added what he did to take action) she got COUPONS and gift certificates and a formal apology for my rude behavior.
How about a formal apology for trying to scam the store? We never got one.
*btw: The reason I got suspended was because I'd already previously been written up for my drawer being off. After so many times, you're suspended, then retrained, etc etc*
I really don't have any complaints on WIC. I didn't see a lot of them working at the grocery store. Although, when I did, I did see people trying to buy chocolate milk with WIC checks, like the example above: Lucky Charms with WIC checks, stuff that wasn't WIC approved. No one could make a case against me, I had the entire brochure in a drawer by my till that had every single WIC approved item in it. I wasn't rude about it, though, as much as I wanted to be.
A woman on foodstamps/EBT got me suspended for 3 days. I am not trying to make disparaging comments about people on FS, but people like this woman don't deserve free food.
One time when I was cleaning my bedroom, I found my copy of the write-up. I replayed it all in my mind, but I ended up just getting extremely angry.
We had this extremely nuts coupon deal at the grocery store. Every week, 4 coupons went out to people in the mail. These coupons were for ridiculously low prices, like eggs for 18 cents, bread for like....89 cents? I can't remember exactly, and then there was always ONE freebie. I think it was chips that week, but I can't be for certain. Anyways......it even said on the coupons "one coupon per customer per visit per purchase". Anyone who can read surely can understand that.
Obviously not. And no, this woman wasn't the only person that pulled that crap on us. Now, whenever a customer had multiple items with those coupons, we really didn't say anything, and just got a manager override. We were actually told to just let them get away with it!
So here comes this rough looking woman with her god knows how many children she had (2, 3, or was it 4?) and her overflowing cart. She was nice enough to seperate the items that had the coupons, but here's the kicker:
This woman had 8 of every single item with a coupon. YES, 8 of all 4 coupons. So that's 32 coupons.....not to mention she got 4 free bags of chips out of it!
Then she gets all fussy when my register beeps and prompts that a manager override was needed. She goes "What's all that noise fer?" and I calmly explained that I needed a manager's override if customers bought more than the 1 item per coupon. She then goes, "So you're saying what I'm doing is WRONG?" and I can't remember exactly what I said, I know I said "No" for sure, even though inside I was thinking "yes, yes, you disgusting scammer".
Then the lady (and she's lucky I call her a lady) goes "I'm on FOODSTAMPS. I can't even afford to feed my children! You're saying what I'm doing is WRONG?" (and I'd never even said yes in the first place).
Then she brings up the whole dramatic, "You're trying to take food right out of my children's mouths!" (more like your fat mouth, you cow. Your kids look way too young to be noshing on 4 bags of chips and a 6 pack of 24 oz bottles of Mt Dew and Pepsi).
She left and then called the store, saying that I'd said what she did was "wrong" and again brought up how poor she is, and how she can barely afford to make ends meet, blah blah blah, and how dare someone like me tell her that she can't get food for her children.
The manager on duty called me into the office and formally wrote me up and told me of my 3 day suspension. I refused to sign the slip, but I wanted a copy of it for the records. I also wanted him to formally write up what she complained about. I was dead set on writing a defense and giving it to HR, but I never ended up doing it.
I hope that woman was happy......after all, (what my manager typed up explained everything she'd complained about, and he added what he did to take action) she got COUPONS and gift certificates and a formal apology for my rude behavior.
How about a formal apology for trying to scam the store? We never got one.
*btw: The reason I got suspended was because I'd already previously been written up for my drawer being off. After so many times, you're suspended, then retrained, etc etc*
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