Just because it kind of annoys me to see the 'don't these people listen' threads about phone calls:
I have just enough hearing loss that I almost always lose the first thing a person says on the phone.
What happens is that I have to sort of .. focus in on the person's accent, how they use their voice, and, well, stuff I can't describe but it does take concentration. It's even worse if I've been on hold - I have to bring myself out of 'waiting' mode and into 'expecting to listen to people' mode.
So the first few seconds (or on a bad day, minute or two) of a phone call is almost entirely lost to me. I can sort of replay it in my mind and try to get the crucial information in the replay, but that doesn't always work.
Yet it seems to be considered rude to ask people to repeat themselves. Regardless, I do usually try to confirm the information they've provided, just to be sure I am, in fact, talking to the right person.
Yet in this community, I SO often see people complaining about conversations like:
Phone Person: Hello, this is Phone Person at Call Centre, may I help you.
Me: Is this Call Centre?
What should I say instead?
I have just enough hearing loss that I almost always lose the first thing a person says on the phone.
What happens is that I have to sort of .. focus in on the person's accent, how they use their voice, and, well, stuff I can't describe but it does take concentration. It's even worse if I've been on hold - I have to bring myself out of 'waiting' mode and into 'expecting to listen to people' mode.
So the first few seconds (or on a bad day, minute or two) of a phone call is almost entirely lost to me. I can sort of replay it in my mind and try to get the crucial information in the replay, but that doesn't always work.
Yet it seems to be considered rude to ask people to repeat themselves. Regardless, I do usually try to confirm the information they've provided, just to be sure I am, in fact, talking to the right person.
Yet in this community, I SO often see people complaining about conversations like:
Phone Person: Hello, this is Phone Person at Call Centre, may I help you.
Me: Is this Call Centre?
What should I say instead?
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