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it was all i could do not to start the account notes with 'wherein i....'
like my esteemed colleague, i work taking orders on the phone for a rewards program with a credit card company. recently, i took a man's order and was baffled by how much it reminded me of the posts i spend my lunch break reading.
Me: Thank you for calling <credit card company>, how may i help you?
SC: I wanna place an order. For hats!
Me: ....
SC: I need six hats.
Me: alright....six hats. can i have the product id code please?
(three and a half minutes of shuffling and mumbling ensues before he gives me an order number that doesn't match anything in our catalog)
Me: Alright, well that doesn't seem to be an active piece of merchandise. Is that from our latest catalog?
SC: Nope. This is your 2007 catalog.
(i check our catalog of previous merchandise, hoping to be able to end the call with the simple explanation that the merchandise is no longer available. no such luck of course, as it isn't there either)
Me: Now are you sure this is one of our catalogs?
SC: Yep. It says <credit card company> right here on the front of it.
Me: Is that all it says?
SC: Yeah
Me: Is there anything else at all. Special instructions, or a url or phone number?
SC: Oh wait....it says 'Rewards Program for the <credit card company> Golf Card'
*lightbulb*
Me: Well sir, i see we've been in contact with you since november letting you know that that particular card was being canceled and that any credit left on your program would be moved over to our general program.
SC: Yep
Me: And you were notified that the deadline to use the points for the golf rewards was three days ago?
SC: Yeah...
Me: ....
SC: so?
Me: Well sir, that means that the credits on your card have been moved to our general program and are no longer eligible to be traded in for the caps you're requesting.
long story short, SC goes BONKERS. it seems "somebody else" from the always elusive 'other department' told him we'd extend the deadline. which is odd, seeing as how the only other department equipped to deal with this whole mess had been sending us almost daily emails reminding us not to offer a deadline extension, probably due to the fact that orders would be systematically impossible once the deadline passed.
so lets break this down:
annoying phone order...check
request for a suspiciously large number of caps....check
expired catalog from outdated program....double check
call placed well after deadline....checkeroo
total disregard for logic and a lack of even the most basic ability to reason and except a logical answer.....yeah....
so help me god i actually checked to see if this guy was calling from an 867 number...
like my esteemed colleague, i work taking orders on the phone for a rewards program with a credit card company. recently, i took a man's order and was baffled by how much it reminded me of the posts i spend my lunch break reading.
Me: Thank you for calling <credit card company>, how may i help you?
SC: I wanna place an order. For hats!
Me: ....
SC: I need six hats.
Me: alright....six hats. can i have the product id code please?
(three and a half minutes of shuffling and mumbling ensues before he gives me an order number that doesn't match anything in our catalog)
Me: Alright, well that doesn't seem to be an active piece of merchandise. Is that from our latest catalog?
SC: Nope. This is your 2007 catalog.
(i check our catalog of previous merchandise, hoping to be able to end the call with the simple explanation that the merchandise is no longer available. no such luck of course, as it isn't there either)
Me: Now are you sure this is one of our catalogs?
SC: Yep. It says <credit card company> right here on the front of it.
Me: Is that all it says?
SC: Yeah
Me: Is there anything else at all. Special instructions, or a url or phone number?
SC: Oh wait....it says 'Rewards Program for the <credit card company> Golf Card'
*lightbulb*
Me: Well sir, i see we've been in contact with you since november letting you know that that particular card was being canceled and that any credit left on your program would be moved over to our general program.
SC: Yep
Me: And you were notified that the deadline to use the points for the golf rewards was three days ago?
SC: Yeah...
Me: ....
SC: so?
Me: Well sir, that means that the credits on your card have been moved to our general program and are no longer eligible to be traded in for the caps you're requesting.
long story short, SC goes BONKERS. it seems "somebody else" from the always elusive 'other department' told him we'd extend the deadline. which is odd, seeing as how the only other department equipped to deal with this whole mess had been sending us almost daily emails reminding us not to offer a deadline extension, probably due to the fact that orders would be systematically impossible once the deadline passed.
so lets break this down:
annoying phone order...check
request for a suspiciously large number of caps....check
expired catalog from outdated program....double check
call placed well after deadline....checkeroo
total disregard for logic and a lack of even the most basic ability to reason and except a logical answer.....yeah....
so help me god i actually checked to see if this guy was calling from an 867 number...
I'm so sorries.
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