Go Back   Customers Suck! > The Heart of the Site > Sucky Customers

Closed Thread
 
Thread Tools Display Modes

Shore thing episode 1: free meal and a show (long)
  #1  
Old 05-28-2009, 04:27 PM
Mottom24 Mottom24 is offline
Front End Supervisor
 
Join Date: May 2009
Posts: 163
Default Shore thing episode 1: free meal and a show (long)

Hey, long time lurker, first time poster. so I guess I should give some background on this little story.

I used to work at a restaurant on the Jersey shore during the summer for college. I was just a busser, but I got paid very well, got alot of hours, and because of my bum shoulder I could never be put as bar back ($300 on a slow night!.. damn shoulder). anyway, we get alot of tourist from New York (aka BENNY's) who feel they are king of the shore and deserve everything and don't care about the people who actually live here.

My particular restaurant was VERY popular because it was right on the beach and the main enterance was by the boardwalk. luckily my manager was the best manager ever. she was very stern, but VERY protective of everyone below her. All the servers and bar tenders had to keep a smile on their face in order to get a nice tip, but I had this magic little power... I get tips from the food being bought, meaning my tip did not depend on the tip left for the server. so if a server had a problem with someone, they would send me in to take care of business.

ok, so that's the background, on to the first story I love telling:

One night we were pretty busy, it was nearing closing time which is when our place turns into a night club. my first mission as a busser was to clear tables for more people to get seated, but since we were closing soon I could go at a slower pace. I notice this empty table with 3 full drinks on it. the ice was new, and since they were full that told me it was still occupied. it was odd that not one person was there, but I shrugged it off.

After about 15 minutes I glance over and all the ice was melted and leaking all over the table. I figured they left their drinks and just weren't coming back. so I clean up the table. about ten minutes later the server comes over to me.

FS= frantic server
Me=... me
SC- Angry asshole. mind you there were two, but one one talked.
AM= awesome manager

FS: did you throw the drinks out at that table?
Me: yea, they were all melted and leaking on the table... did they come back?
FS: yea, but that's ok, I'll get them another.

time passes and I see a commotion with FS being yelled at by SC1.

FS: I'm sorry, but he didn't know you were still there, we can get you another drink with no charge though
SC1: No! I want the drinks we ordered! (obviously already drunk... did he go off drinking somewhere else in the mean time?)
FS: ... I can't they were all melted and...
SC1: GET ME MY GOD DAMNED DRINKS!

so FS walks off shaking to get the manager, we don't take this kind of shit so she got the best person to handle it.

AM: Hey guys, I was told there was a problem.
SC1: yea! our drinks aren't here and we want them back!
AM: they were thrown out, but we can get you free replacements, just tell me what you ordered and I'll get them for you.

the SC then stands up and starts yelling at her, it was too loud for me to hear (club was getting started up) but we always have 2 cops near the front door, so they walk over and keep their distance to make sure everything is ok. after 30 seconds of yelling my manager has it.

AM: sir, I'm going to have to ask you all to leave, and please never come back.
SC1: FUCK YOU! *he then proceeds to spit in her face.*

my manager pushes him away in disgust and the 2 cops grab him and drag him out. my manager quickly follows him to ask (not in a nice tone) if he wanted the food he ordered, since it was done. he said no, but before he could leave she told him he had to pay for it, since it was prepared. he paid, she asked if he wanted it again, he said no, and was dragged out.

you're probably wondering (if you noticed) why there were 3 drinks instead of 2. well I didn't mention that the guys 5 or 8 year old son was with him, at his side, the whole time. he wins father of the year! but there was a happy ending. the server got one of the guys meals for free and I got the huge chicken parm meal the other guy didn't take for free. an $18 meal for nothin'. I apologized to the server but she told me it wasn't my fault. I then apologized to the manager and she said I did what I was trained to do and not to worry.

I have more horror stories of the shore I'll share in the future... I hope this wasn't too long.

  #2  
Old 05-28-2009, 04:39 PM
IT Grunt's Avatar
IT Grunt IT Grunt is offline
IT Whipping Post
 
Join Date: Oct 2006
Posts: 727
Default

They had to be gone for a fair amount of time for all of the ice to melt... I wouldn't be surprised if they /had/ gone bar hopping and expected them to be there when they got back. Idiots.
__________________
A fact of life: After Monday and Tuesday, even the calendar says W T F.....

  #3  
Old 05-28-2009, 05:02 PM
LibraryLady LibraryLady is offline
Assistant Manager
 
Join Date: Nov 2007
Location: Brooklyn, NY
Posts: 292
Default

Great story and well told.

Welcome to the group!
__________________
Research is the art of reading what everyone has read and seeing what no one else has seen.

  #4  
Old 05-28-2009, 05:02 PM
QASlave QASlave is offline
Software Demolition Specialist
 
Join Date: Apr 2008
Location: Omaha, NE
Posts: 179
Default

What a moron. If you were replacing the drink (not necessary in my book if it had been sitting there for 15 minutes), the issue was resolved. Why didn't the manager have him booked for assault and battery? (Spitting is nasty.)
__________________
If a dog will not come to you after having looked you in the face, you should go home and examine your conscience.
--Woodrow Willson

  #5  
Old 05-28-2009, 07:33 PM
LillFilly's Avatar
LillFilly LillFilly is offline
Chairman of the Board
 
Join Date: Feb 2009
Posts: 3,255
Default

I think I'd prefer someone urinating on me than spitting; at least urine is sterile! Spit's just....Eeeeww.

It's good you gave the people a chance to come back, and I can completely see your logic; 15minutes is too long for them to be letting their drinks hog a table at a busy place

Love to hear more stories!

PS. Don't you love free food? I used to love when there were leftovers from the big weddings that got catered at my hotel. Once the wedding party must have seriously miscalculated their RSVPs and the kitchen ended-up with 30 leftover fillet minions, all cooked and paid for...Mmmmm. We ate well that night!
__________________
"My pet badger needs a lover. Can I introduce you two?" - Quote by ackmeow

Last edited by LillFilly; 05-28-2009 at 07:36 PM.

  #6  
Old 05-29-2009, 04:37 PM
Andara Bledin's Avatar
Andara Bledin Andara Bledin is offline
Girl Thursday
 
Join Date: Mar 2007
Location: Sunny Southern California
Posts: 10,185
Default

Mmmm... Chicken parmesan... *drool*

Always love a happy ending that includes food.

to CS!

^-.-^
__________________
Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

  #7  
Old 05-29-2009, 04:55 PM
sms001's Avatar
sms001 sms001 is offline
Who knows WHAT I do!
 
Join Date: Jul 2007
Location: The Great North Woods
Posts: 1,630
Default

Nice story and welcome Mottom24.

I'm gonna guess they were trying to "reserve" a table to come back to. But not wanting replacement drinks is stupid dumb even for SCs.

  #8  
Old 05-29-2009, 05:07 PM
tropicsgoddess's Avatar
tropicsgoddess tropicsgoddess is offline
Chairman of the Board
 
Join Date: Dec 2007
Location: New York
Posts: 3,539
Default

Welcome to the boards! I hope your manager pressed charges for the SC that spat in her face. Other than that, I love a happy ending.
__________________
I don't get paid enough to kiss your a**! -Groezig 5/31/08
Another day...another million braincells lost...-Sarlon 6/16/08
Chivalry is not dead. It's just direly underappreciated. -Samaliel 9/15/09

  #9  
Old 06-03-2009, 10:31 PM
Mottom24 Mottom24 is offline
Front End Supervisor
 
Join Date: May 2009
Posts: 163
Default

no charges were put on, she has had much worse. and she was a tough lady (she quit shortly after me to start her own business so she is doing well) she just rubbed it off. thanks for all the feedback!

  #10  
Old 06-04-2009, 07:52 PM
Catwoman2965 Catwoman2965 is offline
Store Manager
 
Join Date: May 2007
Posts: 919
Default

Good story, and being a Jersey native I know EXACTLY what type of customers you had to deal with. Ugh...no way I could have done that for an entire summer!
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT. The time now is 12:14 AM.


vBulletin skins developed by: eXtremepixels
Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.


| Home | Register | FAQ | Calendar | Today's Posts | Search | New Posts |