This was awhile ago, probably 4th month into being the Drive thru monkey i am now. This was the time that i was getting better at getting orders done, WITHOUT all the voiding and voiding and voiding that seemed to have followed me for so long. The managers and Coporate hate voids, and they hate you if you void too long.
If you couldn't guess which fast food place i work, its a fast food restaurant that has no burgers, and usually takes 2-3 minutes to get food (4 if its special item). This is a time where we were selling these flatbread sandwiches pretty decently.
So, I am working the day shift, with the cool manager. Around 2 PM, we get this lady that comes up to the speaker, and i go through the usual welcome spiel that we have. "Hi, welcome to Kriv's place, we got this awesome deal for 4.99, would you like it? She orders these 2 flatbread sandwiches, and another meal, with some extra sauces and such. So i ring it up, and it comes to around 15 dollars.
*more background (really only relevant here)*
On our drive thru window, we have about 10 different little flyers for our stuff, like sauces, etc. One of them says "If we dont give you a reciept, then you could get a 5 DOLLAR VOUCHER!!*
(cue supersmall letters here) *valid at time of purchase only
So, we are waiting for her flatbread's sandwich ingredients to cook, because we didnt have enough for her order. I get over to the window (took less than 30 seconds), and tell her her total. She asks "Sorry, but im getting one of those flatbread thingies for my boss, can you put it on another check? (This requires a void, damn!!!).
So i call the manager over, we get it separated onto another check, void and everything, signed the void, took the reciept (remember this), and put it in the register (till for you brits
). Printed out another one, and left it at the machine there. She saw me put it in the register (remember this too).
So it will be another minute for her stuff to get done. The cook is getting this all ready, and i go to help when i notice her staring CLOSELY at all those little advert thingies on our windows. Oh joy.
I get it all ready, sort it out with Boss's lunch and her lunch. I put the receipts in her bags (both) and hand it to her, when she asks me about that voucher thingy. I explain.
Me: Ma'am, that says that if i fail to give you a receipt *stresses point with her* before you leave my drive thru *end stressed point*, you can claim a voucher worth 5 dollars at a long john silvers.
SC:*cue up snotty tone* Well, that sounds like a good thing! Why didnt you tell me about it before?!
Me: Because...its posted up there...?
SC: I think you were trying to avoid telling anyone, and i think its a new thing. You need to tell people about that. I come here at least once a month, and i NEVER saw that.
Me: Errmm, i've been working here at least 4 months, and i can tell you it did not "just get here"
SC: Whatever, i want one of those vouchers.
Me: Ermm, if you check your bag, you have receipts in both.
SC: But you didn't tell me about that special thing, so i want a voucher.
Me: That's only if you didn't get any receipts. You did. In the bags.
SC: Warrblble Warrble You should be telling people instead of ripping them off!!!!!
(closes window, drives away).
Separate story, WITH COUPONS! What a deal!
So, its 2 oclock. Again. Maybe 2:30. Its slow as heck. Been slow all day. AND its a friday. Very odd. Our manager, different lady, but still a cool manager, let our cook and our main register person go early. Keep labor costs down. Only problem is i wasn't as fast as i am now. We have limited product up, and i have to drop food. I am not trained as a cook, so i am a slow cook (At that time). Manager is talking to District manager in the back. I am the ONLY other person working in the store. Cue up a random rush.
First car orders a few food items, mainly specialty items that takes 3 minutes to cook. Not too bad, but i did not recognize the rush symptoms, so i was oblivious, and i didnt drop any additional food product. Will take 3 minutes for them to get away from my window, fries take 2:30. Another car comes through, and orders some food. Since i have fries down, no sweat. Another car comes*Cue SC*, orders some food, and has a coupon. His food, minus the fries, is also ready.
So now, we have 1 minute left on the first car after that customer with the coupon comes through the speaker. 1 minute and 30 seconds on the fries, followed by me boxing the food, which takes another 30 seconds to a minute (i was slow then). I get the first car out in about 5 minutes, which is decent considering it takes 3 minutes for the specialty items, then another 30 seconds for the fries, THEN boxing it up, all by slow self.
Next car comes up. Time for him waiting: 3:30 at payment. His food was simple, so bam! At 4:15 bye bye 2nd car.
SC pulls up, doesn't SEEM like too bad of a guy through the window, until he opens his mouth...
SC: Well, took FOREVER! I've been waiting 10 minutes
Me: *unsure if he was joking or not* Well, the people ahead had some special order stuff (doubtful its been 10 minutes jerk)
SC: Whatever, it always takes forever here. This place sucks. The other place doesn't take as long.
Me: alriiiggghtt...*hands back change* Ill be right back with your food.
*takes about 30 seconds*
SC: About fucking time *Oh great, cue straight to cussing*
Me: ... (ignore ignore ignore ignore)
SC: I hate this fucking store, they should just fucking raze it to the ground*
(Warning Will Robinson, Attempted Smartass remark intercepted and destroyed! Watch out!)
Me: Well, hmm, that'd be too bad.
SC: The fucking employees are slow, the food always sucks, this place needs to be fucking destroyed, yep. I don't think i'll be coming back for 6 months, this place is so fucking bad.
Me: Whatever *slams window in his face*
(yes, i gave him his food before that)
Cue six months travel forward in time on another friday, which is our busiest day, but we actually have people here:
Me: Hi, welcome to Kriv's awesome place, need i even guess your order? I must >_>, what can i get ya?
SC: I have a coupon for So and So.
Me: alright, your total is (Your SOUL), please pull around.
*waits 2 minutes cause i'm better, plus, we had a cook and a disher*
By this time, i already knew this guy. He left an impression the last time, and i wasnt likely to forget it. Asshat >_>
Anyway, he gets up the window, and i say the total, and he looks up at me, looks down at the billfold, then does a double take and looks at me. Oooooh goodie, he remembers me! *btw, i'm being nice to him, smiling and all that good PR crap >_>*
And he does exactly this. I remember his actions clearly, but not the words as clear. Though i can get very close.
He starts to hand me the money, then jerks it back, then puts it forward, then jerks it back again. I already just stand there, arm out, not moving forward. And i just stare at him as he does to me. Finally, he gives it to me in a huff, and starts his bitchin again.
SC: This store fuckin sucks, i hate this fucking store, it needs to be destroyed *yadda yadda*
Me: *in a monotone, neutral voice* Ill be back in a minute.
I see him trying to look in, but he isn't successful. I come back in a minute, throw in ketchup, open the window
Me: Here ya go
SC: More cussing, more bitching, but beats me, i wasn't listening too hard
SC: And it will be another six months before i come back.
Me: *Laughs in front of him*, and says "Yeah, I hope so too"
Felt good too
Now this happened to the second cool boss lady. I wasn't there to see it, but i heard about it. I cant recall every word he used, but it isn't hard to guess very close to what he said.
We have a drive thru cashier, cook, and the manager at the time. The manager was taking care of Main. I guess we had 2 or 3 cars come through, and the Drive thru person was new. (Retention rate is bad). This person had his kid in the car, and obviously the kid was hungry. Got a kids meal, while the guy got about 20 dollars worth of food. Family stuff, yeah. Got drinks, i THINK 1 sierra mist, and 1 pepsi for sure. Payed with a credit card. *Relevant information there*
They get him gone, and the cars go bye for a bit. Then, the guy comes back in with his bags and his kid. The kid has not eaten at all, so is now running through our small store in an effort to keep occupied. He slams the food in the bag on the counter, and demands a refund.
The manager, being all nice, asks nicely, what was wrong with his meal, we can fix it for him. (if voids suck, refunds suck harder).
BL : Boss Lady
SC: You know what you fucking did. I want my refund.
SC: Put my money back on my fucking card, i dont like being played with!
BL: umm, What do you mean?
SC: QUIT FUCKING WITH ME! PUT MY FUCKING MONEY BACK ON MY MOTHERFUCKIN CARD NOW!!!!! *starts making little signs like he wants to fight, throwing fists around, growing red in the face, usual tantrum stuff*
BL : In shock
*Cool cook at this time is looking up, and has his grease lifter, which is hot, within accessible reach*
BL: Sir, you need to calm down, if i dont know what you mean, then im afraid i cant help you
SC: JUST PUT MY FUCKIN MONEY BACK ON THE FUCKIN CARD *Stress louder* NOWWWW *end*
BL: If you don't calm down, I'm going to call the police.
SC: IM GOING TO CALL THE FUCKING POLICE RIGHT NOW THEN! I DONT LIKE BEING FUCKING PLAYED WITH, GETTING A DIET PEPSI INSTEAD OF A PEPSI!
So she calls the police, and he does too, and wouldnt ya know it, he was all nice and civil when they were here, despite him running away half our customers on the inside. I think he got his refund, if only because the cops asked nicely to shut his dumbass up.
30 minutes of arguing and everything, because he got a diet pepsi instead of a pepsi by mistake. That was the ONLY thing wrong with his order. The cook later said "I had that lifter ready just in case he was going to go around the counter. Was going to give him a grease shower".
Hope you enjoyed those, those are the only bad ones at my work that I've really encountered so far.