Umm, maybe YOU'VE got the attitude problem

Broomjockey · #1 07-15-2006, 06:21 AM

We've got these cards people can use at the theatre called "Access 2 Entertainment" cards, and it allows a handicapped (blind, deaf, wheelchair, mentally, whatever) person to bring a support person into the movie for free. The card holder pays full price.

Had a lady tonight, she was part of a group. She hands me the card, and I ask if she wanted the transactions seperate, (usually support people are given specific money to use for the person they are escorting and need to keep it seperate) because she wanted another adult ticket in addition to the Cardholder's and hers. She says yes. So I ring up 1 adult and the card. I admit, I made a mistake here, it was supposed to be 1 child and the card, but I got that sorted out. I give her back her change, and wait for her to give me the seperate money for the other adult ticket. She then proceeds to get p***y because she apparently wanted me to take the adult ticket out of the same money.

Finally I get her gone, and then the next person in her group comes up, hands me one of the cards. Determined not to make the same mistake, I ask how old the cardholder is, and he's old enough to pay adult price. Get her through no problem, serve a couple people, and then First Lady drags her friend back and cuts in line.

She wants to know why her friend was charged for an adult for the ticket. I explain I asked the age, the friend said 17, and that's an adult ticket. She says "Oh." and walks away. To go talk to my manager who happened to be running the till behind me.

She demands his card and says she wants to complain to him after the movie because she doesn't have time now, their movie is about to start.

My manager asks me what the lady is going to complain about, and I tell him about my mistake, and how I was a little slow because I didn't clearly understand what she wanted, and he says he heard all that, so what is she going to complain about?

Later, my manager told me the lady tracked him down and complained about my attitude, his attitude (he's the GM of the theatre, he's the last person that's going to cop an attitude, and the attitude of the floor person who ripped her tickets (apparently the floor person yanked them right out of her hand. )

My manager agreed, the lady was the one with the problem.

~~One-Fang~~ · #2 07-15-2006, 10:34 AM

Funny how people can't seem to grasp that if every person they deal with seems to be copping an attitude, the common factor is ... THEM!

CherryB · #3 07-15-2006, 02:49 PM

Quote:

Quoth One-Fang

Funny how people can't seem to grasp that if every person they deal with seems to be copping an attitude, the common factor is ... THEM!

Reminds me of the old joke "One out of four people are crazy. Get three of your friends together and look at them. If they seem OK-then it must be you."

pbmods · #4 07-15-2006, 03:24 PM

It always amazes me how customers will ADAMANTLY INSIST that the rest of the world is the problem before looking inwards... just to make sure, y'know....

Tito · #5 07-15-2006, 05:15 PM

There was definitely an attitude problem there, but trust me, it was not you or your manager. That lady sounds like a first class sucky customer.

Bella_Vixen · #6 07-16-2006, 12:24 AM

Slightly

but...

Nothing gives me an attitude faster then someone trying to tell me that I have an attitude. I can be having a great day and be as cheerful as anything, but some asshat will try to tell me that I am crabby and have an attitude.

If I am giving you an attitude, you WILL know.

AmericanZero8503 · #7 07-16-2006, 12:45 AM

Quote:

Quoth Bella_Vixen

Slightly

but...

Nothing gives me an attitude faster then someone trying to tell me that I have an attitude. I can be having a great day and be as cheerful as anything, but some asshat will try to tell me that I am crabby and have an attitude.

If I am giving you an attitude, you WILL know.

Yeah...They'll know if I have an attitude. I totally agree though, when they think everyone else has an attitude problem 9 out of 10 times it's them.

Customer is always right? Yeah, right.

Phone Jockey · #8 07-16-2006, 05:08 AM

Hilarious that she basically told the GM that she was going to come back & yell at him about certain things. I'm sure he was all aglow just thinking about it.

dreamisle · #9 07-16-2006, 07:16 AM

Well at least you can tell that she didn't have the A2E card because she was unable to speak

Although now thinking about it, it would be weird if someone who couldn't speak had to use sign language to complain to you about something stupid.

tensaineko · #10 07-16-2006, 07:24 AM

Quote:

Quoth dreamisle

Well at least you can tell that she didn't have the A2E card because she was unable to speak

Although now thinking about it, it would be weird if someone who couldn't speak had to use sign language to complain to you about something stupid.

when working at a theatre we had a few regulars that where sign language dependent (none of them had an attitude and where very grateful that i knew a little sign language as well), they always had a little note pad, so i guess the GM would have been furiously scribbled at???