She didn't like we didn't have all her books
NOte, I work for a City library, and there are talks about furloughs, cutting hours or other things and that appeared in the newspaper. Nothing has been decided yet, though cutting hours of operations sounds the most logical.
A woman calls the library asking if we had pull all her 8 books, that she requested yesterday.
I ask for her last name and library card number. She first give me her number, then she pronounces her name, "Riosdelmancheco" (I make up this name, but similar enough-also she says it fast enough where I can't be sure of what she said) and I ask her to spell it:
SC: No, R like Richard, I, O like Oscar....D like dog, e, no, L like larry....
me: OK, R-i-o-s-d-l-m
SC: No, it's d-e-l. D like dog , e, l like look....
(note, when I asked her to spell her name, she sounded like I was dumb for not knowing how to spell it. Hey, bitch, not everyone speaks or reads Spanish in this city. Also, on the caller id, her name shows up as "Mancheco". So I just had to make sure of her name)
So I look up her record and see she has 4 out of 8 books available. I also see she she owe us $9.48 in fines. Anyone who owes $10 or more can't check out anything, or renew or use our computers. She owes on Beuty books and I see she paid enough on one book to owe less than $10. Latter on, I figure she might have tried to brow beat a circ person about the fines, or lied about turning them in on time. And she owes us this money since Sept.
I get back to her and say we only have the 4 books.
SC: Well, why don't you have all 8 books? Did no one pull them? Do you not have enough people? Did you implement furloughs? (note, she said this in the snottiest voice)?
Me: No, there is no furloughs. The people who went looking for the books only found the 4. They are going to check for the books again.
SC: When? Today? Do they check for books on Saturday?
Me: yes, they do.
SC: (in put-upon-voice) Well, I'll be there today to pick up my 4 books.
Her attitude is someone who is put-upon and pissy. I wouldn't have thougth much about the fines, because lot of people don't pay the fines at once, but since she owes since Sept, and she paid enough so she still have privledges, I don't think we will ever see the rest of the money.
Time! Time! Time is what turns kittens into cats.
Don't teach me a lesson; all I learn is that you are an asshole.
I wish porn had subtitles.
Last edited by depechemodefan; 03-13-2010 at 03:46 PM.