So, a couple comes through my line tonight, carts overflowing with stuff to buy, as is the norm, apparently. The lady starts scanning, no biggie, I keep clearing the error as she pulls bags off the UScan... and suddenly, there is a massive back up of customers, and me with only three UScans open, I hop on a regular register, doing my best to keep up with both scanning through the real register, and to clear errors on UScans... and suddenly, the couple's UScan says, "Customer requires assistance," so, I try to clear it, but the hand scanner ocassionally just refuses to take any input from me.... so I schlep over to the master computer I have and try to clear it there. No go, can't clear the error until the other button says 'Security OK', which it does... but, I can't select the register on the fourway split screen to do anything for them. I call the night manager up, tell him the situation, and ask if I should suspend the order and have it finished up on a different register? "Yes." I ask, "How do I do that?" "I don't know, but you should." I respond, "But I don't. They hardly trained me..."
Luckily, as I've been keeping the couple updated, they're perfectly fine with waiting while we try to figure things out together... Night manager eventually says they should go through the other register and have the lady who took over cashiering for me ring them through again. No sooner do they step away than I stumble across a quick fix if not the actual answer, as I unintentionally glitched the system into clearing its cache, and picking right back up at the pay now screen. And now, I do the dance of joy! Night manager calls the couple back over, they finish, they go home, all are happy, except the fact that I've finally stumbled across the line in the sand that broke the Awesome Night Manager into a Crappy Night Manager.
"I call murder on that!"