seriously?

[vacation_rentals_suck]

Guest: Dave, I am so pissed. One of my guests who is here as part of our wedding group checked in and was given a welcome basket with the wrong name and unit number on it

Me: well all the baskets are the same

Guest: I know all the baskets are the same but you completely missed the point. The point is you gave him a basket that was for another guest. I dont care if they are all the same. We put labels on those baskets for a reason so that we could keep track of which guests got their baskets. Now everything is out of whack and its unacceptable to me.

Me: ok would you like us to switch the basket out for the one with the guest's name on it?

Guest: how dare you make light of this

Me: I am not making light of it

Guest: You are. What you're going to do is go down there and take him the correct basket and pick up the one that was supposed to go to the Olson's and take it to them at their unit and I want you to apologize to them. Here we were thinking the Olson's had already checked in and low and behold, some dumbass screwed it up. It has already been one disaster after another with the bimbo on the phone giving us the wrong phone number for one of the restaurants and just subpar service all around. I will never come here again.

Me: I am sorry you feel that way

Guest: oh you dont care, Dave. Nobody in your company does. Now get those baskets switched pronto.

Me: ok

[Sheldonrs]

And speaking of basket cases...

[Plaidman]

Quoth Sheldonrs

And speaking of basket cases...

Off day? You normally can do better.

[Sheldonrs]

Quoth Plaidman

Off day? You normally can do better.

But Let's Observe Why Mr. Expectations

[tollbaby]

Dave... wow... you get some special little snowflakes in your corner of the world, don't you? Imagine how perfect and boring these people's lives must be for THIS to be their hugest concern....

But, you know, I shouldn't make light of it

[RecoveringKinkoid]

Quoth Sheldonrs

But Let's Observe Why Mr. Expectations

Dude? One day, they are going to come for you. I will die laughing and it will be your fault and they will come for you.

EDIT: That was the wrong thing to say to you. Wasn't it.

[dalesys]

Quoth RecoveringKinkoid

Dude? One day, they are going to come for you...

T'would be only turn about.

[Mr Hero]

Quoth vacation_rentals_suck

Me: ok would you like us to switch the basket out for the one with the guest's name on it?

Guest: how dare you make light of this

Me: I am not making light of it

Guest: You are. What you're going to do is go down there and take him the correct basket and pick up the one that was supposed to go to the Olson's and take it to them at their unit and I want you to apologize to them.

Isn't this exactly what Dave proposed?

[Ironclad Alibi]

Quoth Mr Hero

Isn't this exactly what Dave proposed?

Why would that make any difference to an SC?

[Plaidman]

Quoth Sheldonrs

But Let's Observe Why Mr. Expectations

Oh that just sucks....