I gnew that gnome was up to gno good!

[Mr Hero]

I'm not sure where this topic actually fits. I don't know if the blame is with the SC or with Travelocity.

I answer the phone.

Travelocity Agent: I have a guest who has a question regarding your pet policy. He has 2 dalmations and a small dog.
Me: We allow up to 2 dogs per room and they have to be under 40 pounds. It sounds like this situation will not work.
TA: Can you make an exception for this guest?
Me: I'm not in authority to do that.

TA accepts this and moves on. Or so I think. I then notice I have a new reservation. I also see in the notes that there's a request to accomodate 3 dogs. Somebody went over my head and I am pissed.

[EvilEmpryss]

Can you deny the reservation?

[bainsidhe]

Doesn't sound like anyone went over your head, which implies asking a higher authority. Sounds like they just pushed it through anyway.

Can you deny the request and make Travelocity tell the customer the bad news?

[Mr Hero]

Can you deny the reservation?

I wasn't sure if I could or not. The guest hasn't arrived yet, so I called supervisor what I should do. She told me to charge them $20 for the pet fee for the big dogs instead of the usual $15 and that if the guest has any problems that my supervisor will be available on Wednesday to discuss it.

Can you deny the request and make Travelocity tell the customer the bad news?

I did this over the phone in my story when the Travelocity agent asked me if I could. Despite me saying no, they booked anyway.

[chainedbarista]

hell, it should be $20 per dog and additional fees if the dogs do any damage or the owner treats it like a waste disposal can.

[Dark Psion]

I know what to get you for Christmas,

How to survive a Garden Gnome Attack