While looking over my paycheck online I noticed something strange - I was getting taxes taken out for St. Louis City. Strange, seeing as I live in the county.
So Monday, I called Payroll and talked to them about it. They said they'd have to investigate and call me back. I figured okay, went on with my day and didn't think anything about it.
Wednesday I realized that no one had e-mailed or called me back, so I called again. I get told that they're still investigating, they will get in touch with me. Once more I get busy and don't hear anything.
Thursday, I call again, and explain that it really doesn't take all that long to simply look up and see that my zip code is in the county not the city.
Payroll: Well, we need to make sure you don't live in the city.
Me: I'm fairly certain I don't live in the city. The city is a good 20 minutes or so away from my house.
So I wait. Friday I call again after I e-mailed someone in the corporate office to find out who I can talk to and ask for them. After explaining the situation and even telling her that, hey, I can pull up a PDF of the zipcodes in the city and mine isn't on there, she has me forward it to her while I'm on the phone and checks it. A few minutes later, she tells me that I'll get the taxes I paid back since I shouldn't have had them taken out in the first place and apologizes for this not getting taken care of sooner.
I've heard that this is not the first time this has happened, and that it really is like pulling teeth to get it corrected.
So Monday, I called Payroll and talked to them about it. They said they'd have to investigate and call me back. I figured okay, went on with my day and didn't think anything about it.
Wednesday I realized that no one had e-mailed or called me back, so I called again. I get told that they're still investigating, they will get in touch with me. Once more I get busy and don't hear anything.
Thursday, I call again, and explain that it really doesn't take all that long to simply look up and see that my zip code is in the county not the city.
Payroll: Well, we need to make sure you don't live in the city.
Me: I'm fairly certain I don't live in the city. The city is a good 20 minutes or so away from my house.
So I wait. Friday I call again after I e-mailed someone in the corporate office to find out who I can talk to and ask for them. After explaining the situation and even telling her that, hey, I can pull up a PDF of the zipcodes in the city and mine isn't on there, she has me forward it to her while I'm on the phone and checks it. A few minutes later, she tells me that I'll get the taxes I paid back since I shouldn't have had them taken out in the first place and apologizes for this not getting taken care of sooner.
I've heard that this is not the first time this has happened, and that it really is like pulling teeth to get it corrected.
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