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I don't have a clue how to classify this, or what I should have done differently so it didn't become the soap opera that it did.
I wanted my hair cut. Really simple, just trimming the bottom, bangs, and back. It looked fine when the stylist finished it at Salon 1. We weren't sure if it was as short as I wanted in the back, so she said come back tomorrow if I decided it wasn't. However, when I got home, washed and blow-dryed, I was certain that the right side had somehow been thinned, and it was obvious the left side was longer. So I went back, explained that I'd like it evened-up, and decided to shorten it more in the back. The stylist fixed it for free, and this time I was CERTAIN I liked it, though she'd gone shorter in the back in more layers than I'd expected. Again, when I got home, washed and blow-dried it, it was obvious that she had thinned (for some reason, taking a section out by my ear) the right side even more, and again the left side was almost untouched; this time too my bangs were crooked. I tried convincing myself I was seeing things, but the next day I asked some coworkers their opinions and when I showed them the back got
looks and 'Oh my god, it's so crooked!' It took another salon to point-out the 'steps' in the back of my head where the stylist had 'layered' it, but not blended it. I was pretty mortified, because it turned-out the left side really was about 2-inches longer than the right. Everyone assured me you didn't really notice it, but I wanted it fixed. But I was embarrassed to go back to Salon 1 and was afraid I'd anger the Stylist and she might do something to my hair. I kept trying to rationalize that maybe we'd been talking too much and she got distracted, or that the phone call she'd had to take in the middle of it had made her forget where she'd left off, or maybe the style was hard for her, etc.. So I booked an appointment at Salon 2 and was recommended to call the District Manager of Salon 1 to complain. I just told the DM who'd cut my hair, that I'd had it fixed twice, but that I didn't want to go back a third time. I tried NOT to make the Stylist be the Villain, I just emphasized that I was unhappy that my hair was messed-up twice.
Long story short, Salon 2 fixed my hair for free; it's not what I was going for, but at least it's even. Later the next day at work a coworker told my the Stylist wanted to talk to me, because she'd gotten written-up by the DM. I talked to the Stylist who was upset that I hadn't come back to her, and that coworker had approached HER and told her that I 'was mad at her!' It was very awkward; I told her I didn't have anything against her, it was not personal, and that yes my hair had looked fine after she finished (while it was still wet) but that it was pronounced after drying and styling. I told her I hadn't gone off on her to my coworker or the DM, only that I was very upset at the damage to my hair and maybe overreacted, but if it hadn't worked-out a 2nd time I wanted to see if someone else would have better luck with my hair.
It just seemed to get so out of hand, and I don't know for sure if coworker exacerbated things by telling the Stylist I was mad at her, or if she even did so. The Stylist also said that the DM said I complained about 'the way she talked to me' which was not the case at all; I don't know how the DM got that. I did call the DM back and say that I was not mad at the Stylist personally and that I hadn't wanted her to get in trouble, that we all have bad days and maybe I was overreacting. Sigh. Things are very awkward at work now since I have to walk by Salon 1 all the time, and keep getting death glares. Should I have given the Stylist another chance, or waited to show the DM in-person so she could fix it, or what?
I wanted my hair cut. Really simple, just trimming the bottom, bangs, and back. It looked fine when the stylist finished it at Salon 1. We weren't sure if it was as short as I wanted in the back, so she said come back tomorrow if I decided it wasn't. However, when I got home, washed and blow-dryed, I was certain that the right side had somehow been thinned, and it was obvious the left side was longer. So I went back, explained that I'd like it evened-up, and decided to shorten it more in the back. The stylist fixed it for free, and this time I was CERTAIN I liked it, though she'd gone shorter in the back in more layers than I'd expected. Again, when I got home, washed and blow-dried it, it was obvious that she had thinned (for some reason, taking a section out by my ear) the right side even more, and again the left side was almost untouched; this time too my bangs were crooked. I tried convincing myself I was seeing things, but the next day I asked some coworkers their opinions and when I showed them the back got
looks and 'Oh my god, it's so crooked!' It took another salon to point-out the 'steps' in the back of my head where the stylist had 'layered' it, but not blended it. I was pretty mortified, because it turned-out the left side really was about 2-inches longer than the right. Everyone assured me you didn't really notice it, but I wanted it fixed. But I was embarrassed to go back to Salon 1 and was afraid I'd anger the Stylist and she might do something to my hair. I kept trying to rationalize that maybe we'd been talking too much and she got distracted, or that the phone call she'd had to take in the middle of it had made her forget where she'd left off, or maybe the style was hard for her, etc.. So I booked an appointment at Salon 2 and was recommended to call the District Manager of Salon 1 to complain. I just told the DM who'd cut my hair, that I'd had it fixed twice, but that I didn't want to go back a third time. I tried NOT to make the Stylist be the Villain, I just emphasized that I was unhappy that my hair was messed-up twice.Long story short, Salon 2 fixed my hair for free; it's not what I was going for, but at least it's even. Later the next day at work a coworker told my the Stylist wanted to talk to me, because she'd gotten written-up by the DM. I talked to the Stylist who was upset that I hadn't come back to her, and that coworker had approached HER and told her that I 'was mad at her!' It was very awkward; I told her I didn't have anything against her, it was not personal, and that yes my hair had looked fine after she finished (while it was still wet) but that it was pronounced after drying and styling. I told her I hadn't gone off on her to my coworker or the DM, only that I was very upset at the damage to my hair and maybe overreacted, but if it hadn't worked-out a 2nd time I wanted to see if someone else would have better luck with my hair.
It just seemed to get so out of hand, and I don't know for sure if coworker exacerbated things by telling the Stylist I was mad at her, or if she even did so. The Stylist also said that the DM said I complained about 'the way she talked to me' which was not the case at all; I don't know how the DM got that. I did call the DM back and say that I was not mad at the Stylist personally and that I hadn't wanted her to get in trouble, that we all have bad days and maybe I was overreacting. Sigh. Things are very awkward at work now since I have to walk by Salon 1 all the time, and keep getting death glares. Should I have given the Stylist another chance, or waited to show the DM in-person so she could fix it, or what?
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