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Reading this: http://www.customerssuck.com/board/s...546#post865546
Reminded me of a FUBAR situation that we had at my old hotel when I was Security.
A family had rented 2-ajoining rooms. About midnight, the father comes down to the desk to say he's been locked-out of one of the rooms. The room with all the luggage. The room HE was going to sleep in. It seems his 3-little darling girls were playing, engaged the safety bolt on his room, and went through the ajoining door into their room, locking THAT door behind them. Which could only be opened from the other side.
They also knew that Daddy was upset with them, so they'd engaged the safety bolt on their room too, locking him out!
He was pissed with them, not the hotel, and Maintenance ended-up cutting the lock off his door. He marched right through into his girls' room, herded them out to us, and made them all apologize for the trouble they'd caused. I also heard him laying down some more punishments as we left.
Reminded me of a FUBAR situation that we had at my old hotel when I was Security.
A family had rented 2-ajoining rooms. About midnight, the father comes down to the desk to say he's been locked-out of one of the rooms. The room with all the luggage. The room HE was going to sleep in. It seems his 3-little darling girls were playing, engaged the safety bolt on his room, and went through the ajoining door into their room, locking THAT door behind them. Which could only be opened from the other side.
They also knew that Daddy was upset with them, so they'd engaged the safety bolt on their room too, locking him out!
He was pissed with them, not the hotel, and Maintenance ended-up cutting the lock off his door. He marched right through into his girls' room, herded them out to us, and made them all apologize for the trouble they'd caused. I also heard him laying down some more punishments as we left.
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