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I have one of the Greendot Pre-Paid Master cards. At the time it was the best I could do to get a bank account (credit problems in the past - now resolved). It was great since at the time it was my only option to get Direct Deposit which my wife's business was strongly encouraging (to the point of informing her that her check would be delayed since she was the only person not using Direct Deposit.
Anyway, we're both using DD on the Greendot card and everything is going great. Until the one day where Greendot sent us a flier in the mail telling us about some new service. We had forgotten to update Greendot with our new address and when the mail came back as undeliverable...they froze our account.
Here's where the fun begins. My wife's DD was bounced and returned to the bank. It took the pity of the manager of her business to cut her a new check that day. We find out what happens and we get everything straightened out in a calm and polite fashion.
Next week my DD goes through without a problem. Week following and hers is bounced once again. Whiskey Tango Foxtrot over?
Calls are made and the bank informs us that unless they get a "release letter" from my bank (Greendot) informing them that the hold on my account was lifted that they will not process another DD.
<sigh>
Calls are made to Greendot and this is what I dealt with
GD - Greendot
Me - <waves>
Me - I need to have you submit a release letter to my bank that the hold on my account is lifted.
GD - Well I see that the hold is lifted. All you have to do is re-enroll with your payroll company.
Me - I can't do that, they told me that under no circumstances will they ever process another DD without getting a release letter from you.
GD - But the hold is lifted. All you have to do is re-enroll with your payroll company.
Me - But I can't. Without that letter they will have nothing more to do with my wife without that letter
[repeat six more times...I kid you not]
GD - Just re-enroll with...
Me - Just how stupid do you think I am? I told you a number of times that they will not process another direct deposit unless you send a release letter. For Christ's sake the bank said it was an industry standard form letter that every bank has. Why can't you send it to the payroll company?
GD - We don't do those sir. It's too much of a hassle. You could get another card and that would give you a different account number.
Me - Which would cost more money for the card. Would take two weeks to get the new cards in which case her money is still unavailable. Would cost an additional $20 for the upgrade to the premier account so we can have more than $500 on the card at any one time. I don't think so, we're done here <click>
We found a real bank that very day
So I ask. Who was the jerk here. Them or Me?
Anyway, we're both using DD on the Greendot card and everything is going great. Until the one day where Greendot sent us a flier in the mail telling us about some new service. We had forgotten to update Greendot with our new address and when the mail came back as undeliverable...they froze our account.
Here's where the fun begins. My wife's DD was bounced and returned to the bank. It took the pity of the manager of her business to cut her a new check that day. We find out what happens and we get everything straightened out in a calm and polite fashion.
Next week my DD goes through without a problem. Week following and hers is bounced once again. Whiskey Tango Foxtrot over?
Calls are made and the bank informs us that unless they get a "release letter" from my bank (Greendot) informing them that the hold on my account was lifted that they will not process another DD.
<sigh>
Calls are made to Greendot and this is what I dealt with
GD - Greendot
Me - <waves>
Me - I need to have you submit a release letter to my bank that the hold on my account is lifted.
GD - Well I see that the hold is lifted. All you have to do is re-enroll with your payroll company.
Me - I can't do that, they told me that under no circumstances will they ever process another DD without getting a release letter from you.
GD - But the hold is lifted. All you have to do is re-enroll with your payroll company.
Me - But I can't. Without that letter they will have nothing more to do with my wife without that letter
[repeat six more times...I kid you not]
GD - Just re-enroll with...
Me - Just how stupid do you think I am? I told you a number of times that they will not process another direct deposit unless you send a release letter. For Christ's sake the bank said it was an industry standard form letter that every bank has. Why can't you send it to the payroll company?
GD - We don't do those sir. It's too much of a hassle. You could get another card and that would give you a different account number.
Me - Which would cost more money for the card. Would take two weeks to get the new cards in which case her money is still unavailable. Would cost an additional $20 for the upgrade to the premier account so we can have more than $500 on the card at any one time. I don't think so, we're done here <click>
We found a real bank that very day
So I ask. Who was the jerk here. Them or Me?
Ok, less hassle for them, I guess. 
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