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I didn't deal with this one (yay for filling in for the receiving clerk and thus getting to spend the day in her office :-D), but I sure heard about it.
Woman comes in, hunts down somebody on the floor, tells her she bought an armoire from one of our bedroom furniture collections. She says it took her husband, who's an engineer and engineers are never wrong
, needed two hours to put it together and it still didn't go together right. Or something.
So, exhibiting more dick than a Ron Jeremy movie, she tells the floor person "You will get me another one." Floor person says we can't, because we happen to be out of stock on that particular armoire. The SC's demands escalate: "You will sell me the display." Floor person says she can't because we don't sell furniture displays until they go on clearance and the display is the last one left. Not only that, but we don't technically own the display--the manufacturer does, but they let us sell the displays when they go on clearance.
SC commands "You WILL get me a manager." Which floor person does, and unfortunately spinelessness carries the day, because I saw the display armoire up by the checkouts on a flatbed.
The SC's attitude notwithstanding, she may have had a point about the armoire being a piece of junk. So why does she want another one? Our furniture is JUNK. It's about the most profitable department on my side of the store, which should tell you something. It's all particleboard with veneers attached, or really cheap fabrics and stuffings, and it goes through lots of wear and tear passing through many different sets of hands on its way from the factory to the distribution center to the store. And even if the wood parts are okay, the workers at these factories often drill the holes wrong or forget to load all the necessary hardware into the box.
Honestly, I would go with something from IKEA before buying furniture from my store. Their furniture looks more sturdily built, and the price is comparable. Only problem is the closest one is three hours away from me.
Woman comes in, hunts down somebody on the floor, tells her she bought an armoire from one of our bedroom furniture collections. She says it took her husband, who's an engineer and engineers are never wrong
, needed two hours to put it together and it still didn't go together right. Or something.So, exhibiting more dick than a Ron Jeremy movie, she tells the floor person "You will get me another one." Floor person says we can't, because we happen to be out of stock on that particular armoire. The SC's demands escalate: "You will sell me the display." Floor person says she can't because we don't sell furniture displays until they go on clearance and the display is the last one left. Not only that, but we don't technically own the display--the manufacturer does, but they let us sell the displays when they go on clearance.
SC commands "You WILL get me a manager." Which floor person does, and unfortunately spinelessness carries the day, because I saw the display armoire up by the checkouts on a flatbed.
The SC's attitude notwithstanding, she may have had a point about the armoire being a piece of junk. So why does she want another one? Our furniture is JUNK. It's about the most profitable department on my side of the store, which should tell you something. It's all particleboard with veneers attached, or really cheap fabrics and stuffings, and it goes through lots of wear and tear passing through many different sets of hands on its way from the factory to the distribution center to the store. And even if the wood parts are okay, the workers at these factories often drill the holes wrong or forget to load all the necessary hardware into the box.
Honestly, I would go with something from IKEA before buying furniture from my store. Their furniture looks more sturdily built, and the price is comparable. Only problem is the closest one is three hours away from me.
That was it--I took all of my books of the other ones, drilled a crapload of holes, and screwed everything together...and bolted the damn thing to the wall. Now that thing's not going anywhere 
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