Furniture store, about 25 minutes before closing. We already spent 30 minutes cruising the shop and actually decided on the table/chair combo we wanted, it was a case of handing the money over and arranging delivery. We approach the closest assistant who was actually talking to another customer about a couch or something, we had little choice, they were all busy with customers. It became clear to us that the other customer was just shooting the crap and not going to buy it but that's ok, we can wait a few minutes. Unfortunately this dragged on for a good 20 minutes taking us up to closing time. Now, I would never have walked up to an assistant with 5 minutes to go but we had been clearly waiting on this guy for ages (No other assistant available) and he was well aware of this.
Finally the time wasting customer slipped away (without buying anything) and we moved forward to essentially hand our $1500 over but what's this? The assistant turned on his heels and began to walk away.
Me - Excuse me
Gimp - Yes?
Me - We'd like to buy that table/chair set there
Gimp - We are closing in 5 minutes, no time
Me - But we have cash, it won't take a minute
Gimp - You should have come in earlier
Me - [getting twitchy] But we've been waiting for you here patiently for 20 minutes
Gimp - Well I've
been here all day
Assistant walks away
Well, I'd already tagged his name from his badge and the next day I gave his head office both barrels down the phone. They were most apologetic and gave us a 10% discount and some vouchers for use in the soft furnishing department as well as assuring me that the assistant would be hauled in for some realignment
What a loser