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This is getting really really annoying....
A couple of months ago I had a mandatory safety recall done on my Civic. They needed to put in a new driver's airbag inflator because the original had a defect that could cause it to explode in a collision and spray potentially lethal shrapnel. Fun....
I got the work done, and about a month later I got a call from the dealer that did the repair. They explained that the paperwork they need to submit to Honda so that the fact that my car had the recall done can be properly reported had somehow been botched, and they needed to have me bring the car back in so they could get some information from it. They said it would only take about 10 minutes.
However, since I'd already had the work done and I was in the midst of a hectic day when they called, I promptly forgot about it. Then I got antoehr call a couple of days ago reminding me of this, this time with a warning that I'd keep getting recall notices from Honda HQ if this didn't get fixed.
Well, I don't want to keep getting recall notices, and if I ever sell the car it *would* be helpful to have all the records in order, especially for a safety recall. So, since I had time earlier today and happened to be passing by that dealership, I pulled into the service department and attempted to get this mess straightened out.
Turns out that they hadn't recorded the serial number from the new airbag inflator (or something like that), and they needed to remove the steering wheel so they could get the number.
"It'll only take an hour"
Whoa whoa whoa....that's not what i was told on the phone. The guy had been VERY clear that it would take only "10 minutes."
Siiiiiiiiiiiiigh..............
I explained that I had been under the impression it wouldn't take that long, and that I didnt' have an hour.
Fortunately, the service tech who i was dealing with (not the same guy who I spoke with on the phone) was understanding about it and instead scheduled an appointment for me to come in later and get it done.
If the guy who called me had been more clear about this, then I wouldn't have wasted a trip.
A couple of months ago I had a mandatory safety recall done on my Civic. They needed to put in a new driver's airbag inflator because the original had a defect that could cause it to explode in a collision and spray potentially lethal shrapnel. Fun....
I got the work done, and about a month later I got a call from the dealer that did the repair. They explained that the paperwork they need to submit to Honda so that the fact that my car had the recall done can be properly reported had somehow been botched, and they needed to have me bring the car back in so they could get some information from it. They said it would only take about 10 minutes.
However, since I'd already had the work done and I was in the midst of a hectic day when they called, I promptly forgot about it. Then I got antoehr call a couple of days ago reminding me of this, this time with a warning that I'd keep getting recall notices from Honda HQ if this didn't get fixed.
Well, I don't want to keep getting recall notices, and if I ever sell the car it *would* be helpful to have all the records in order, especially for a safety recall. So, since I had time earlier today and happened to be passing by that dealership, I pulled into the service department and attempted to get this mess straightened out.
Turns out that they hadn't recorded the serial number from the new airbag inflator (or something like that), and they needed to remove the steering wheel so they could get the number.
"It'll only take an hour"
Whoa whoa whoa....that's not what i was told on the phone. The guy had been VERY clear that it would take only "10 minutes."
Siiiiiiiiiiiiigh..............
I explained that I had been under the impression it wouldn't take that long, and that I didnt' have an hour.
Fortunately, the service tech who i was dealing with (not the same guy who I spoke with on the phone) was understanding about it and instead scheduled an appointment for me to come in later and get it done.
If the guy who called me had been more clear about this, then I wouldn't have wasted a trip.
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