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sucky security guard aggravates me!
Well I haven't posted a story in a while. It's the busy summer season.
This security guy was with a tour group, so I guess he's not technically a customer, since he wasn't technically staying there. He was supposed to look after this group of basketball kids (god, those kids were HUGE! What kind of vitamins do they take?!) This group cause many problems for us.. but back to the stupid security guard.
So this guy shows up late, and the chaperones were like, Where IS he?! to us, like we're supposed to know, their tour group books him. So finally he comes, and I must say, I've worked with LOTS of security people, and nearly all of them were idiots, but this guy makes them look like Einsteins. He is looking all of 19 years old, struts in wearing REALLY baggy clothes, and slaps a paper in front of my face, on my desk. I recognize is as a paper I have to fax saying that everything is toasty to the tour group company I think. Like I said, I've done this before. It's obvious they've booked this guy at the last minute. But right then I was busy with another customer trying to buy something. When I finish with that customer, I look up. The stupid idiot is gone, his paper is still there, making me think that he's strutted off somewhere, maybe to the bathroom. Whatever. The phone starts ringing, and of course, some other customer comes up wanting towels. Policy is people first, phone second. I put the phone on hold and get some towels.
When I come back, the stupid security guard is there, scowling at me. I give the other the towels, and pick up the phone, knowing he can wait. He doesn't like this.
Stupid security guy: *disgustedly* SO! You're gonna wait on other people EXCEPT me?!?!
Me: *sarcastically* That's the plan
(I don't have to be polite since he's not technically staying there 
)
SSG: Everyone else, huh? *snatches paper & storms off cursing*
Sorry, buddy. No where in the list of duties does it say to wait on belligerent security guards. =P And I hate it when people just throw stuff at me and walk away, and then expect me to wait on them. Stay if you want service.
Well, that I guess, made him declare war on me. Because soon enough I got a noise complaint on the 2nd floor. The group is on the 2nd floor. 9 times out of 10 noise complaints are because of groups. I go to investigate.
When I get there SSG is sprawled at in one of our chairs, listening to his ipod. It's pretty quiet. I cock my ear, listening. I hear noise, but where is it coming from?
"There was another room makin' the noise," SSG informs me lazily. "It wasn't my group."
"Oh, really?" I say skeptically. I walk up and down the hallway listening, trying to figure out which room it was that was making the noise. SSG doesn't like that, but I bet he doesn't like anything.
"I wouldn't do that if I were YOU," he said threateningly, getting up and coming over to stand next to me real closely to intimidate me.
He was about half a foot taller than me, but rather than backing off, I was angry now."Excuse me?!" I say, dumbfounded. Who is he, thinking he can tell me what to do?!
"I wouldn't do that if I were you," he repeats in a growl. "It was a group of girls from another room makin' the noise!" he spits.
"I have to know which room to make a report," I say.
When I get back to my desk, i write a report....about HIM. I say that he was rude and arrogant and tried to tell me my job, which is true. Soon after a group of girls comes to my desk. They are very upset.
"SOme security guard told us that you were writing a report about us making noise," one of them says. "He came and knocked on our door!"
What!
I couldn't believe this guy. I told them, with my vein bulging out of my forehead I'm sure, that I was writing a report about HIM, not THEM. They, probably seeing how angry I was, nodded and quietly went back to their room after a few minutes. One even asked me if I was okay? Was everything all right ? I assured them that it was the stupid security guy and they understood....
A few hours later, I get a mass of obscene prank calls, all from SSG (I recognized his voice). I write about that too.
The GM later saw what I wrote and was very upset with the way SSG acted, especially the part where he was bothering those girls. He made the sales manager complain to the tour company and never book them again. The AGM sees what happened and was very surprised. "A security guard?" He keeps saying over and over, like he's never heard such a thing. I've had security guard just stand by and watch as drunken customers tried to strangle me, or run nude scaring the little children. But SSG takes the cake IMO.
This security guy was with a tour group, so I guess he's not technically a customer, since he wasn't technically staying there. He was supposed to look after this group of basketball kids (god, those kids were HUGE! What kind of vitamins do they take?!) This group cause many problems for us.. but back to the stupid security guard.
So this guy shows up late, and the chaperones were like, Where IS he?! to us, like we're supposed to know, their tour group books him. So finally he comes, and I must say, I've worked with LOTS of security people, and nearly all of them were idiots, but this guy makes them look like Einsteins. He is looking all of 19 years old, struts in wearing REALLY baggy clothes, and slaps a paper in front of my face, on my desk. I recognize is as a paper I have to fax saying that everything is toasty to the tour group company I think. Like I said, I've done this before. It's obvious they've booked this guy at the last minute. But right then I was busy with another customer trying to buy something. When I finish with that customer, I look up. The stupid idiot is gone, his paper is still there, making me think that he's strutted off somewhere, maybe to the bathroom. Whatever. The phone starts ringing, and of course, some other customer comes up wanting towels. Policy is people first, phone second. I put the phone on hold and get some towels.
When I come back, the stupid security guard is there, scowling at me. I give the other the towels, and pick up the phone, knowing he can wait. He doesn't like this.
Stupid security guy: *disgustedly* SO! You're gonna wait on other people EXCEPT me?!?!
Me: *sarcastically* That's the plan
(I don't have to be polite since he's not technically staying there )SSG: Everyone else, huh? *snatches paper & storms off cursing*
Sorry, buddy. No where in the list of duties does it say to wait on belligerent security guards. =P And I hate it when people just throw stuff at me and walk away, and then expect me to wait on them. Stay if you want service.
Well, that I guess, made him declare war on me. Because soon enough I got a noise complaint on the 2nd floor. The group is on the 2nd floor. 9 times out of 10 noise complaints are because of groups. I go to investigate.
When I get there SSG is sprawled at in one of our chairs, listening to his ipod. It's pretty quiet. I cock my ear, listening. I hear noise, but where is it coming from?
"There was another room makin' the noise," SSG informs me lazily. "It wasn't my group."
"Oh, really?" I say skeptically. I walk up and down the hallway listening, trying to figure out which room it was that was making the noise. SSG doesn't like that, but I bet he doesn't like anything.
"I wouldn't do that if I were YOU," he said threateningly, getting up and coming over to stand next to me real closely to intimidate me.
He was about half a foot taller than me, but rather than backing off, I was angry now."Excuse me?!" I say, dumbfounded. Who is he, thinking he can tell me what to do?!
"I wouldn't do that if I were you," he repeats in a growl. "It was a group of girls from another room makin' the noise!" he spits.
"I have to know which room to make a report," I say.
When I get back to my desk, i write a report....about HIM. I say that he was rude and arrogant and tried to tell me my job, which is true. Soon after a group of girls comes to my desk. They are very upset.
"SOme security guard told us that you were writing a report about us making noise," one of them says. "He came and knocked on our door!"
What!
I couldn't believe this guy. I told them, with my vein bulging out of my forehead I'm sure, that I was writing a report about HIM, not THEM. They, probably seeing how angry I was, nodded and quietly went back to their room after a few minutes. One even asked me if I was okay? Was everything all right ? I assured them that it was the stupid security guy and they understood....
A few hours later, I get a mass of obscene prank calls, all from SSG (I recognized his voice). I write about that too.
The GM later saw what I wrote and was very upset with the way SSG acted, especially the part where he was bothering those girls. He made the sales manager complain to the tour company and never book them again. The AGM sees what happened and was very surprised. "A security guard?" He keeps saying over and over, like he's never heard such a thing. I've had security guard just stand by and watch as drunken customers tried to strangle me, or run nude scaring the little children. But SSG takes the cake IMO.
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