Tweet
Through my office, we offer employees discounted tickets with certain theme parks. They purchase tickets at my desk and therefore it falls to me to make sure the amount of money and tickets we have are squared once the season ends. The season ended some time ago, so I have since prepared the counts and the tickets to return to the vendor.
So of course, as soon as I finalize everything, I have an employee/customer (E/C) call with a problem.
Me: *Thank you for calling spiel*
E/C: Yes I purchased [vendor] tickets from your office and they informed me that they were closed now for the season and I haven't used them.
Me: I'm very sorry about that, but they did in fact close over Labor Day.
E/C: I was told when I bought them that these tickets would be good until the 26th.
Me: *coughingHORSESHITcoughing* I'm sorry about that, ma'am, but the duration the tickets is listed on the tickets themselves and this is what I have been telling all purchasers.
E/C: Can I get a refund? I paid $120 for these and was told they would be good until the end of this month!
Me: Well, I really don't think so since we have processed most of the money already and [vendor] may not return us any money for expired tickets.
E/C: Oh my God!
She continues to insist that she was told differently and wants her money back. I'm also feeling pretty damned insulted that she would make some bullshit up about me telling her a different expiration date because she screwed up. If there is one thing I can barely tolerate, it's customers who try to convince me that I said something I NEVER said. I felt bad that she was out $120, but was this close to telling her tough shit. But, since I can't really make the final decision on this, I recommend she leave a message for my supervisor (who actually handles our various discounts and such).
My supervisor comes to talk to me a little later and I show her one of the tickets that has the valid dates very clearly labeled and say frankly that this E/C is trying to lie about what I said. Also, I point out, that the STARTING date is May 26th. Hmm. She could not possibly have gotten a little mixed up here? Fortunately, my supervisor knows I'm not a moron and because I bang out all the ticket/discount reconciliation stuff on time and to the penny it's not hard for me to sell my side of the story.
So my supervisor calls E/C back, she basically tells E/C what I said, which is that the tickets clearly state the expiration date, and politely suggests she got the dates mixed up. However, we can't guarantee that we can get her money back, but since $120 is a lot to lose for no reason, she would call [vendor] for her and see what they would do.
As it stands, E/C is going to return the tickets to us, but I haven't heard if we are going to refund her. I have a feeling we probably will. Regardless, I'm miffed that I have to go back and redo my crap because I have to add in the returned tickets. To be fair, I might act a little crazier than usual if my broke ass was in a similar situation, but I hope I would stop for a second and make sure I wasn't lying about the person trying to help me with MY mistake. Customers can just GTFO with that.
So of course, as soon as I finalize everything, I have an employee/customer (E/C) call with a problem.
Me: *Thank you for calling spiel*
E/C: Yes I purchased [vendor] tickets from your office and they informed me that they were closed now for the season and I haven't used them.
Me: I'm very sorry about that, but they did in fact close over Labor Day.
E/C: I was told when I bought them that these tickets would be good until the 26th.
Me: *coughingHORSESHITcoughing* I'm sorry about that, ma'am, but the duration the tickets is listed on the tickets themselves and this is what I have been telling all purchasers.
E/C: Can I get a refund? I paid $120 for these and was told they would be good until the end of this month!
Me: Well, I really don't think so since we have processed most of the money already and [vendor] may not return us any money for expired tickets.
E/C: Oh my God!
She continues to insist that she was told differently and wants her money back. I'm also feeling pretty damned insulted that she would make some bullshit up about me telling her a different expiration date because she screwed up. If there is one thing I can barely tolerate, it's customers who try to convince me that I said something I NEVER said. I felt bad that she was out $120, but was this close to telling her tough shit. But, since I can't really make the final decision on this, I recommend she leave a message for my supervisor (who actually handles our various discounts and such).
My supervisor comes to talk to me a little later and I show her one of the tickets that has the valid dates very clearly labeled and say frankly that this E/C is trying to lie about what I said. Also, I point out, that the STARTING date is May 26th. Hmm. She could not possibly have gotten a little mixed up here? Fortunately, my supervisor knows I'm not a moron and because I bang out all the ticket/discount reconciliation stuff on time and to the penny it's not hard for me to sell my side of the story.
So my supervisor calls E/C back, she basically tells E/C what I said, which is that the tickets clearly state the expiration date, and politely suggests she got the dates mixed up. However, we can't guarantee that we can get her money back, but since $120 is a lot to lose for no reason, she would call [vendor] for her and see what they would do.
As it stands, E/C is going to return the tickets to us, but I haven't heard if we are going to refund her. I have a feeling we probably will. Regardless, I'm miffed that I have to go back and redo my crap because I have to add in the returned tickets. To be fair, I might act a little crazier than usual if my broke ass was in a similar situation, but I hope I would stop for a second and make sure I wasn't lying about the person trying to help me with MY mistake. Customers can just GTFO with that.
Comment