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Social Engineering FAIL!
I sit hear at work (from home), and i get a phone call on my work cell, (which is on every no call list it can be on and is never used for anything other than work) I give my normal greeting of Hello, this is tech monkey, with "The Company"and the gentleman on the line does not ask for anything to identify me or my computer, but proceeds to tell me that my computer was disconnected from the universal server.
At first I thought this was someone from my employer, being that i was not connected to VPN at the time, I continued to listen to him talk. After it became apparent that he had no idea who i was (never did ask me for any information) I asked him what the universal server was. His response, "The server that all computers running windows connect to."
My next question, where is this server located at, "Italy." So my final question, what company do you work for again? Microsoft. Hmmmm... is that salmon or 3 week old catfish?
At this point i decide to have fun with him.
What kind of errors is my computer sending out, ID10T errors, Pebkac's, or is this an IP sack error? He responds "Yes." So i tell him, my anti-virus and malware scans have come up clean and the event manager is not showing any errors, or alerts, Do you have an error number i should be looking for, like 500 or 34? "I am not sure what you are asking me..."
Well, how about this, why is the universal server located in Italy, when Microsoft HQ is in Redmond, Washington? "The world HQ is in Italy, the one in Washington is the secondary HQ." So where the founder of the company lives nearby the secondary HQ... interesting... What are you needing me to do to connect back to the Universal server, is it an install or an uninstall? "You will need to be at your computer, and press window and the R key," Ok, so i am going to run the fix from my local machine, ok, what is the file called? "Http://..." wait, why am i using a run prompt to go to a web site? "Sir please just go to http:// (sounded like slush, slush)..." If i have been disconnected from the "Universal server" then my internet won't work. "*Heavy sigh* sir just go to..." at this point i was telling Steele about it so i didn't interrupt him or listen to the rest of the website. I'm also giggling like a school boy with a dirty magazine, so when i come back he says, "hello?" Hi, yeah, that website brings up a page that says 403 forbidden. "You must have typed it wrong, type it again! http://..." How much are they paying you for this? "Well it depends on how badly your computer is infected." So they pay you by the ticket to cold call people and lie to them about how infected their computer is, must be rough... "Have you gotten to http://..." no i am F*cking with you. I am a domain admin with "The Company" and i have never had a Microsoft rep lie to me, or be as blatantly dumb as you have been. And since you have been feeding me a line of BS since you called my company cell, i think i will report this to my manager and then see if we can't let the FBI use the phone number you so graciously provided to track you down to have you arrested. Have a great day.
I think i had been talking to dead air from the point that i said i was messing with him. *Shrigs* oh, well.
At first I thought this was someone from my employer, being that i was not connected to VPN at the time, I continued to listen to him talk. After it became apparent that he had no idea who i was (never did ask me for any information) I asked him what the universal server was. His response, "The server that all computers running windows connect to."
My next question, where is this server located at, "Italy." So my final question, what company do you work for again? Microsoft. Hmmmm... is that salmon or 3 week old catfish?
At this point i decide to have fun with him.
What kind of errors is my computer sending out, ID10T errors, Pebkac's, or is this an IP sack error? He responds "Yes." So i tell him, my anti-virus and malware scans have come up clean and the event manager is not showing any errors, or alerts, Do you have an error number i should be looking for, like 500 or 34? "I am not sure what you are asking me..."
Well, how about this, why is the universal server located in Italy, when Microsoft HQ is in Redmond, Washington? "The world HQ is in Italy, the one in Washington is the secondary HQ." So where the founder of the company lives nearby the secondary HQ... interesting... What are you needing me to do to connect back to the Universal server, is it an install or an uninstall? "You will need to be at your computer, and press window and the R key," Ok, so i am going to run the fix from my local machine, ok, what is the file called? "Http://..." wait, why am i using a run prompt to go to a web site? "Sir please just go to http:// (sounded like slush, slush)..." If i have been disconnected from the "Universal server" then my internet won't work. "*Heavy sigh* sir just go to..." at this point i was telling Steele about it so i didn't interrupt him or listen to the rest of the website. I'm also giggling like a school boy with a dirty magazine, so when i come back he says, "hello?" Hi, yeah, that website brings up a page that says 403 forbidden. "You must have typed it wrong, type it again! http://..." How much are they paying you for this? "Well it depends on how badly your computer is infected." So they pay you by the ticket to cold call people and lie to them about how infected their computer is, must be rough... "Have you gotten to http://..." no i am F*cking with you. I am a domain admin with "The Company" and i have never had a Microsoft rep lie to me, or be as blatantly dumb as you have been. And since you have been feeding me a line of BS since you called my company cell, i think i will report this to my manager and then see if we can't let the FBI use the phone number you so graciously provided to track you down to have you arrested. Have a great day.
I think i had been talking to dead air from the point that i said i was messing with him. *Shrigs* oh, well.
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