My GM's got my back

[BroSCFischer]

I had a guest check in last night (10/12). They were an Expedia res, so I got the guest's CC for incidentals. At check in, there are 3 spots to initial (1 each for the rate, not smoking in non-smoking rooms, and having undeclared pets, the latter two having a $250.00 charge if violated)

The next morning, HK discovers that they have a pet in the room. We charge a $25 pet fee, which they (not Expedia) would have to pay.

When informed that they need to pay the pet fee, the guests protested that they had told us about the pet. Then they admitted that they had told Expedia.

Then the Husband (SH) comes to the desk, where he tries to convince my GM that I had come from behind the desk to feed their pet. My GM calls them on that, saying that his desk people know that they aren't to leave the desk for such things. SH insists, and my GM points to the 2 security cameras at the desk and says that he will review the footage, and if that is the case that he would not only get this stay for free, without a pet charge, he would get a future stay for free. However, if that is NOT the case, his card would be charged the $250 for an undeclared pet.

The wife then speaks up to say that it wasn't the desk person, but other people who had fed the pet.

They got charged the $25.00.

SC

[sstabeler]

So, they try to get the front desk in trouble when you are still essentially getting an undeclared pet in as if it was a declared one? What idiots.

[Mr Hero]

I love the way the GM handled it.

[Sandman]

I would have also thrown in a lawsuit charge as the guest was falsely accusing one of his employees in a way to cause them damage.

[CorneliaMarieRocks]

ok, just so I'm clear, was it a $25.00 charge or $250 charge? 'cause for some reason I'm readin' both

[Mytical]

$25 dollar charge, but it would have been a $250 one if they reviewed the tape found the OP did not come out and fed the dog. Making it from a Declared Pet charge ($25) to an Undeclared Pet Charge ($250). Basically they were being nice and offering to make the undeclared pet a declared pet (though they didn't have to) unless the SC insisted on being an EW.

[BlaqueKatt]

ok, just so I'm clear, was it a $25.00 charge or $250 charge? 'cause for some reason I'm readin' both

$25 if they had said upon check in "we have a pet", it becomes $250 if they say nothing(undeclared pet). Likely because the hotel has "pet rooms" and if a pet is in a non pet room it now has to be thoroughly cleaned to prevent allergy issues for future guests.

[BroSCFischer]

Myt and BK are both right on as far as the way the pet fees work, however BK, we do not have designated "Pet Rooms". We charge the pet fee to cover the additional expense of cleaning a room after a pet has been there (flea bomb and the like).

The $250 charge is basically a Dishonesty Tax, because, on the Reg card, you sign a clause stating that you don't have any undeclared pets. We generally let it slide if you inform us prior to check out, but if you try to be sneaky and we catch on after you have departed, you're gonna see that $250.00 charge on your CC Bill.

SC

[paxillated]

This is the city. Los Angeles, California. A nice place to stay, most of the time.

But some guests bring in undeclared pets.

That's where I come in. My name's Friday Fischer...

...Have I mentioned that I love your avatar?

[BroSCFischer]

...Have I mentioned that I love your avatar?

You're the first to acknowledge the new one. I changed it from Jack Benny a few weeks ago.

SC