I think you're a little unclear on what price matching means...

[CrazedClerkthe2nd]

I work at a games store that's located close to a Wal-Mart. Wal-Mart may have better prices than we do, but we carry older games Wally World doesn't and we also sell used games so it's common that the Wal-Mart employees will refer customers to us in certain cases.

One day this woman comes in looking for a game that's about two years old. Wal-Mart didn't have it but they told her we probably would. After I told her we did, she started asking me about console prices...

SC: Oh and I also wanted to find out about a used Playstation 3 for my son. How much are they?
Me: Well, let's see what models I have in right now. *Reels off prices*
SC: That much? Wal-Mart told me they were only $XXX here.
Me: We did have them on sale for about that awhile a few months back, but that's not our usual price.
SC: So I can't get the lower price still?
Me: Unfortunately not, that sale is over.
SC: But Wal-Mart told me that was your price!
Me: I understand that but they were mistaken.
SC: That doesn't matter, that's what I was told and you should honor what they told me.
Me: You want me to give you a discount because of something one of our competitors told you?
SC: (condescendingly) Hello....that's what customer service is! I know you had no control over what they told me but they gave me a price, they assured me that was the price and that is what I expect to pay.
Me: It doesn't matter what they told you, they have no power over us. We can charge what we want. If they get out prices wrong, that's their problem.
SC: I don't understand why you won't price match! Don't all companies price match?
Me: Actually no, some companies don't price match and we happen to be one of them, but this isn't really a price matching situation.
SC: Yes it is! They told me a lower price than you did, that means you should match it!
Me: They told you <our company> had a lower price than we actually do. We're not talking about matching advertised Wal-Mart prices here, we're talking about this store price matching itself based on wrong information given by Wal-Mart.
SC: *scowl* Get me a manager please.
Me: Sure, one moment.

Manager T comes out, goes through the whole thing with the customer AGAIN. The situation finally ends with the customer stomping off and promising to complain to corporate and report us to the BBB.

I swear if corporate follows up on this and tells us to honor the lower price I am going to fly into a rage...

[PepperElf]

in that case, walmart told me you were giving them out for free with a purchase of a 20oz soda.




and that's why no one in their right mind price matches hearsay

[sms001]

in that case, walmart told me you were giving them out for free with a purchase of a 20oz soda.

Or conversely, CrazedClerk: "Actually, Walmart has them for $4.99. Go tell them to 'price match' what I just told you."

And fingers crossed that corporate doesn't cave on you CCII.

[taurinejunkie]

I swear if when corporate follows up on this and tells us to honor the lower price I am going to fly into a rage...

Fixed that for you. I hope I'm wrong.

[Mr Hero]

Had this happen in the hotel industry. I posted this a long time ago. SC was mad because I wouldn't honor the rate the competitor quoted.

[MoonCat]

Well, by her logic, if some used car salesperson tells me the dealer down the street is selling Lamborghinis for 59 cents, that means the dealer has to match that price, right...? Right???

[Lovecats]

Well, by her logic, if some used car salesperson tells me the dealer down the street is selling Lamborghinis for 59 cents, that means the dealer has to match that price, right...? Right???

Sounds about right to me and make that 2 for 59 cents.

[Captain Trips]

Perhaps your manager should have a talk with Wal-Mart's manager about their employees lying to your customers...

maybe not...

[depechemodefan]

So if the kids down the street tell other kids that the sc gave blow jobs, would she have to honor that?

[Argabarga]

Waddaya mean this car is stolen? I didn't steal it! This guy walking by on the street told me I could take it! He wasn't the owner, but, he looked like an honest guy, so there! You have to let me keep it!

And yes, kids, some people BELIEVE with their heart of hearts that this kind of thinking makes perfect sense

[thehuckster]

Waddaya mean this car is stolen? I didn't steal it! This guy walking by on the street told me I could take it! He wasn't the owner, but, he looked like an honest guy, so there! You have to let me keep it!

And yes, kids, some people BELIEVE with their heart of hearts that this kind of thinking makes perfect sense

But Argabarga, you could turn this flawed logic around and use it on those same idiots when explaining why you towed their car! Because it's true: Someone called and told you the car should be taken away, and you honored their request!

[emax4]

I always think of this same logic (The Lamborghinis, etc), when some smartass says "The customer is always right..." I loved the line about the BJs though. Too bad you couldn't have gotten her address, closed for the day, then have your couch, bed, and other belongings outside her house as you wait to move in. "Uh, your neighbor said I can take over your house, and YOU HAVE to honor that..."