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Background: We are the local AAA towing garage on a major highway but for some reason people have no clue. AAA member runs over a tire down the road, ends up in our parking lot with a cracked oil pan and comes in asking questions.
Mbr: Hi, I've been on hold for a long time with AAA. I broke down, do you know who the local towing company is?
Me: That would be us
Mbr: AAA?
Me: Yes, how can I help you?
Mbr: Any chance you can get this to go faster?
In the meantime, calls explode and we have 3 drivers now going every which way but back to the shop here. So I tell him that its going to be a bit and take his AAA card to put into the system.
Me: Ok sir, like I said it's going to be a bit but you're in the system so everything is now legit
Mbr: You know I drive past here everyday and work in Philadelphia. Never had a clue that you guys did towing but I've seen your tow trucks. Say.. what's my ETA?
Seriously?
We finally towed him an hour later.
Mbr: Hi, I've been on hold for a long time with AAA. I broke down, do you know who the local towing company is?
Me: That would be us
Mbr: AAA?
Me: Yes, how can I help you?
Mbr: Any chance you can get this to go faster?
In the meantime, calls explode and we have 3 drivers now going every which way but back to the shop here. So I tell him that its going to be a bit and take his AAA card to put into the system.
Me: Ok sir, like I said it's going to be a bit but you're in the system so everything is now legit
Mbr: You know I drive past here everyday and work in Philadelphia. Never had a clue that you guys did towing but I've seen your tow trucks. Say.. what's my ETA?
Seriously? We finally towed him an hour later.
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