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If you remember this thread http://www.customerssuck.com/board/s...ad.php?t=90915, I should probably quickly say things got worse. Not with customers, but with Management. But that's another board, another post, another day. I have a job now as a live-in Maintenance Tech/Housekeeper at the local hotel. The pay isn't much, but it's enough and the owner is pretty cool. Anyway, to the SC's!
The Man Who Would Be King
Just the other day we had a gentleman stay in our fine establishment in a room I had just finished detailing since the last occupants were disgusting individuals. The room had fresh sheets, towels, soaps, shampoos, etc.
But for this individual, that was not nearly enough.
I receive a call at about 9:30pm from the owner. He tells me that Room 5 just came to him saying they didn't have any of the things listed above and that the sheets "Were just filthy". Thinking quickly and recalling the morning's work, I immediately call bullshit, but agree to go and check anyway.
I drag the cart out of the laundry room and roll it to 5, tap on the door and the man who glared at me from the other side of the threshold looked as if he had just lost a wrestling match with a bear.
5: You the fucking housekeeper?
Me: Yes sir. I hear there's some issues with the room?
5: I'd fucking say so, no towels or soap. The sheets are filthy. Look!
I peek in. Both beds have stains on the sheets, and there is indeed NOTHING stocked in the room. But as I had spent three hours in that room earlier, this was impossible and the situation quite obvious. But it was not yet my moment to strike.
5: Triple A fucking hotel my ass. This is unacceptable!
Me: I agree, sir. I'll change your sheets right away and get you some towels and such.
I pull off the bed dressings and touch the stains on the sheets. Just in the .001% off chance that -I- screwed up. Nope, soaking wet. These stains were brand new and smelled like soda. I raise an eyebrow toward the man and stare for a moment before swapping the sheets. Just to let him know I was on to him.
Once that was done, it was time to stock the towels. As I walk to the bathroom, I notice his duffel in the corner. Three guesses as to what I saw in it. NOW!
Me: Okay, sir... If you're going to steal the towels, soap, and coffee, DON'T leave your bag open. If you spill soda on your sheets.... Twice, don't consolidate the two situations and then complain. Just deal with it and check out before I'm awake in the morning.
5:
Me: I'll let the boss know everything is fine in here and you're happy with the room. Oh, and you can use the stuff in your bag tonight. Enjoy your stay.
So, We Meet Again!
This woman is an SC I had dealt with a few times before. She left a bad first impression, and from what I've heard, she's worse.
I see that her and her husband are checking into my hotel and my heart sinks. I have personally heard this woman complain about how she complains TOO MUCH! So I'm thinking "Okay, the room they got is one that I detailed just yesterday."
The next day:
Her: Hey, are you going to come take care of my room? It's a mess in here!
Me: Yes, ma'am. Just as soon as I get over there. I have five other rooms to service first.
She accepts this and retreats into her room. About an hour later, she's smoking a cigarette and I haven't had a break yet, so I light one up as well. She doesn't seem to recognize me, so we chat it up a bit. Finally it's time to clean her room. Boss had already told me that every time these people stay, the room is just disgusting. This time was no exception.
Me: Alrighty, so you guys need towels, trash bags, a vacuum... Anything else? Coffee, cups, soap?
Her: Yes to all, and could you change the sheets on the bed, too?
Me: I can. But it'll be a few days before I can change them again. It's S.O.P. with weekly guests.
Her: Oh, I need them changed everyday.
Me: Well, then your weekly rate will be adjusted back to the daily rate. It's just too costly to change them every day. Everything else is fine if you need it every day, but the sheets is one thing we'll have to be firm on.
We bicker back and forth about it a little more, but ultimately, the weekly rate was worth more to her than having fresh sheets to eat spam and crackers on every day. We're back to chatting and I'm taking care of the beds, when she drops this on me.
Her: I used to be a housekeeper at a hotel a few towns over. You do things backwards here, and you're so slow at it.
Me: I have a system that works for me. It eliminates the possibility of overlooking anything, so the rooms are clean and fully stocked when I shut the door.
Her: I did this for five years, never missed anything, and I could've had this done WELL before you.
Me: (Trying not to be a smartass. Business is slow enough right now, and any serious complaint could leave me job/homeless) I'm sorry I'm taking so long, but I'm almost done. Just gotta vacuum, then I'll be out of your hair.
Her: I hope you're faster at that than you are at making beds.
Me: Much.
Twenty seconds later, the room is vacuumed and I'm walking out.
Her: You did that so fast, I don't think you got everything.
She goes over the floor and after not finding anything, the crosses her arms and glares at me.
Her: Well, at least you did that quickly enough.
Me: And this vacuum is broken, too. Have a nice day.
I heard from an ex-coworker of mine later that day was that she came in all pissed off at the jerk housekeeper who works at the hotel she's staying at. Mid rant, another coworker fired off this shot at her;
ECW: You know that xdslitex was a janitor for a pharmaceutical school and before that he was the sole night janitor for the [town with a VERY good hospital] Trauma and ER wings. He knows what he's doing, and I'm honestly surprised he didn't bite your head off for giving him such a hard time.
Her:
No, Boss.... NOT YOU TOO! WHY!?
As I said, I'm a housekeeper AND a maintenance tech. This one has to deal with the latter of my two specialties. I think it belongs here because he wasn't being a sucky boss, and I charge him extra for doing stuff for him -personally-.
Him: xdslitex, do you know how to fix this?
Me: Probably. ("He can clean AND fix just about anything?" Yes, dear readers. I'm also a great cook, too. AND single.v
)
He hands me a paper shredder and sends me on my way. I get into the workshop, crack the thing open and inside is a simple paper jam. I remove the jam, stick it back together, and voila.
You're probably wondering where the SC is in all of this. Well, he's more like "I have no idea what I'm doing" than an SC. He brings all his little side things to me to fix for him, and most of the time I don't even bother charging him because it's always five minute fixes. Except the two credit card machines... Eesh, that was fun. The only big SC factor is now I'm his money-saver. He would've just gone and bought a new Shredder, or a new credit card machine, or a new heater, or something else I've never touched before in my life, but magically know how to fix.
But with me, I'm constantly fixing, patching, repairing things. Most of which... fuck if I know what they do. That gets annoying, but hey...
The Man Who Would Be King
Just the other day we had a gentleman stay in our fine establishment in a room I had just finished detailing since the last occupants were disgusting individuals. The room had fresh sheets, towels, soaps, shampoos, etc.
But for this individual, that was not nearly enough.
I receive a call at about 9:30pm from the owner. He tells me that Room 5 just came to him saying they didn't have any of the things listed above and that the sheets "Were just filthy". Thinking quickly and recalling the morning's work, I immediately call bullshit, but agree to go and check anyway.
I drag the cart out of the laundry room and roll it to 5, tap on the door and the man who glared at me from the other side of the threshold looked as if he had just lost a wrestling match with a bear.
5: You the fucking housekeeper?
Me: Yes sir. I hear there's some issues with the room?
5: I'd fucking say so, no towels or soap. The sheets are filthy. Look!
I peek in. Both beds have stains on the sheets, and there is indeed NOTHING stocked in the room. But as I had spent three hours in that room earlier, this was impossible and the situation quite obvious. But it was not yet my moment to strike.
5: Triple A fucking hotel my ass. This is unacceptable!
Me: I agree, sir. I'll change your sheets right away and get you some towels and such.
I pull off the bed dressings and touch the stains on the sheets. Just in the .001% off chance that -I- screwed up. Nope, soaking wet. These stains were brand new and smelled like soda. I raise an eyebrow toward the man and stare for a moment before swapping the sheets. Just to let him know I was on to him.
Once that was done, it was time to stock the towels. As I walk to the bathroom, I notice his duffel in the corner. Three guesses as to what I saw in it. NOW!
Me: Okay, sir... If you're going to steal the towels, soap, and coffee, DON'T leave your bag open. If you spill soda on your sheets.... Twice, don't consolidate the two situations and then complain. Just deal with it and check out before I'm awake in the morning.
5:
Me: I'll let the boss know everything is fine in here and you're happy with the room. Oh, and you can use the stuff in your bag tonight. Enjoy your stay.
So, We Meet Again!
This woman is an SC I had dealt with a few times before. She left a bad first impression, and from what I've heard, she's worse.
I see that her and her husband are checking into my hotel and my heart sinks. I have personally heard this woman complain about how she complains TOO MUCH! So I'm thinking "Okay, the room they got is one that I detailed just yesterday."
The next day:
Her: Hey, are you going to come take care of my room? It's a mess in here!
Me: Yes, ma'am. Just as soon as I get over there. I have five other rooms to service first.
She accepts this and retreats into her room. About an hour later, she's smoking a cigarette and I haven't had a break yet, so I light one up as well. She doesn't seem to recognize me, so we chat it up a bit. Finally it's time to clean her room. Boss had already told me that every time these people stay, the room is just disgusting. This time was no exception.
Me: Alrighty, so you guys need towels, trash bags, a vacuum... Anything else? Coffee, cups, soap?
Her: Yes to all, and could you change the sheets on the bed, too?
Me: I can. But it'll be a few days before I can change them again. It's S.O.P. with weekly guests.
Her: Oh, I need them changed everyday.
Me: Well, then your weekly rate will be adjusted back to the daily rate. It's just too costly to change them every day. Everything else is fine if you need it every day, but the sheets is one thing we'll have to be firm on.
We bicker back and forth about it a little more, but ultimately, the weekly rate was worth more to her than having fresh sheets to eat spam and crackers on every day. We're back to chatting and I'm taking care of the beds, when she drops this on me.
Her: I used to be a housekeeper at a hotel a few towns over. You do things backwards here, and you're so slow at it.
Me: I have a system that works for me. It eliminates the possibility of overlooking anything, so the rooms are clean and fully stocked when I shut the door.
Her: I did this for five years, never missed anything, and I could've had this done WELL before you.
Me: (Trying not to be a smartass. Business is slow enough right now, and any serious complaint could leave me job/homeless) I'm sorry I'm taking so long, but I'm almost done. Just gotta vacuum, then I'll be out of your hair.
Her: I hope you're faster at that than you are at making beds.
Me: Much.
Twenty seconds later, the room is vacuumed and I'm walking out.
Her: You did that so fast, I don't think you got everything.
She goes over the floor and after not finding anything, the crosses her arms and glares at me.
Her: Well, at least you did that quickly enough.
Me: And this vacuum is broken, too. Have a nice day.
I heard from an ex-coworker of mine later that day was that she came in all pissed off at the jerk housekeeper who works at the hotel she's staying at. Mid rant, another coworker fired off this shot at her;
ECW: You know that xdslitex was a janitor for a pharmaceutical school and before that he was the sole night janitor for the [town with a VERY good hospital] Trauma and ER wings. He knows what he's doing, and I'm honestly surprised he didn't bite your head off for giving him such a hard time.
Her:
No, Boss.... NOT YOU TOO! WHY!?
As I said, I'm a housekeeper AND a maintenance tech. This one has to deal with the latter of my two specialties. I think it belongs here because he wasn't being a sucky boss, and I charge him extra for doing stuff for him -personally-.
Him: xdslitex, do you know how to fix this?
Me: Probably. ("He can clean AND fix just about anything?" Yes, dear readers. I'm also a great cook, too. AND single.v
)He hands me a paper shredder and sends me on my way. I get into the workshop, crack the thing open and inside is a simple paper jam. I remove the jam, stick it back together, and voila.
You're probably wondering where the SC is in all of this. Well, he's more like "I have no idea what I'm doing" than an SC. He brings all his little side things to me to fix for him, and most of the time I don't even bother charging him because it's always five minute fixes. Except the two credit card machines... Eesh, that was fun. The only big SC factor is now I'm his money-saver. He would've just gone and bought a new Shredder, or a new credit card machine, or a new heater, or something else I've never touched before in my life, but magically know how to fix.
But with me, I'm constantly fixing, patching, repairing things. Most of which... fuck if I know what they do. That gets annoying, but hey...
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