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I was on register today; it was barely-controlled chaos--tomorrow's gonna suck. There were a lot of Elderbuses in the parking lot, but generally everyone seemed to be in a good mood (a pleasant change from the usual senior invasions).
I was ringing up an elderly woman who was clearly buying for Thanksgiving dinner: turkey, stuffing mix, roasting pan, everything. Her total bill came to $87 and change.
She only had $70 on her, and when this came to light I felt bad; on one hand I didn't want to be the bad guy, but on the other I didn't know what else to do (I'll cover a customer if they're a few cents short, but I didn't have that kind of cash on me at the moment). She starts going through her bags looking for items to void off.
A customer checking out in the next lane must have overheard this, and taps me on the shoulder. Passes me a $20 bill, saying: "Here, use this toward her total. Everyone deserves a Thanksgiving meal, and I know you don't want to have to take things off."
It took me a few minutes to tell the lady that she didn't need to put anything back and get her to understand that the extra was covered (and she would be getting money back). When she realized this her face positively lit up. She waited until both transactions were finished, hobbled over and hugged the other customer (I got some dust in my eye at that point, and the next customer in my lane did as well).
ASM called a cab for the elderly lady and helped get her groceries in. By the time I got a second free to properly thank the other customer she was gone.
Given the normal customer base in this store, I was not expecting that at all. Thank you for making an elderly customer's day a lot brighter (and slightly restoring my faith in humanity), whoever you are.
I was ringing up an elderly woman who was clearly buying for Thanksgiving dinner: turkey, stuffing mix, roasting pan, everything. Her total bill came to $87 and change.
She only had $70 on her, and when this came to light I felt bad; on one hand I didn't want to be the bad guy, but on the other I didn't know what else to do (I'll cover a customer if they're a few cents short, but I didn't have that kind of cash on me at the moment). She starts going through her bags looking for items to void off.
A customer checking out in the next lane must have overheard this, and taps me on the shoulder. Passes me a $20 bill, saying: "Here, use this toward her total. Everyone deserves a Thanksgiving meal, and I know you don't want to have to take things off."
It took me a few minutes to tell the lady that she didn't need to put anything back and get her to understand that the extra was covered (and she would be getting money back). When she realized this her face positively lit up. She waited until both transactions were finished, hobbled over and hugged the other customer (I got some dust in my eye at that point, and the next customer in my lane did as well).
ASM called a cab for the elderly lady and helped get her groceries in. By the time I got a second free to properly thank the other customer she was gone.
Given the normal customer base in this store, I was not expecting that at all. Thank you for making an elderly customer's day a lot brighter (and slightly restoring my faith in humanity), whoever you are.
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