Okay, so I recently started work at a casino resort. Almost every casino in existence has a players card program, we are no exception. Now, a lot of places do free slot play, we do not. What we do is offer bonus cash that is, well, actual cash, as in cashy money, greenbacks, legal tender.
This happened Sunday night.
SC: Do you have free slot play.
Me: No, we don't do free slot play...
SC: That is ridiculous, everyone does rewards for players.
Me: As I was trying to explain, we don't do free slot play, what we do instead is give you bonus cash that you can use however you like.
SC: Well, what am I supposed to do with cash?
SC: I don't want cash, I want slot play.
Me: Sir, you could use the bonus cash to play slots.
SC: This is just too confusing, you should just give people slot play rather than expecting them to know what to do with cash.
A variation on that is with comps, we give people the option of either having a one for one comp rate (one point for one penny) on food and merchandise (room comps are handled separately and are tied to average play over time instead of accrued points) or we'll do a two for one cash rate (two points for one penny cash, redeemable only in whole dollars). We are the only place that I know of that will allow you to actually cash out comps (albeit at a reduced amount) instead of being forced to use them in house. But again, we get complaints about how complicated it is... so sorry that we want to give you options.