My CW had a customer last night who wanted to return/exchange a pair of pants. So CW is showing her some different options, none of which she liked. Even though CW was showing her exactly what she asked for!
Then she wanted to return a pair she bought. Fine, no problem, except she bought them in one of our other stores, and for a $109 pair of pants, she was only charged $26, and her receipt said that. Which meant she was ONLY getting $26 back. Oh no, she was being cheated since the tag said $109. Both my CW and the manager explained to her that she would ONLY get back what she paid, which was $26 (and none of us have any clue how such a huge mistake could have been made), not the actual price since she didn't PAY that for them. She finally agreed it would be best (as the manager suggested) to return them to the store she bought them from, as we can't access their transaction records.
But really? who in their right mind thinks they will actually MAKE money on something? She should be happy she got such a deal - right or not. But just because something is marked as such, you aren't getting that much back. Just those people who want cash, but paid via CC. sorry, but you get back how you paid. no exceptions.
Then she wanted to return a pair she bought. Fine, no problem, except she bought them in one of our other stores, and for a $109 pair of pants, she was only charged $26, and her receipt said that. Which meant she was ONLY getting $26 back. Oh no, she was being cheated since the tag said $109. Both my CW and the manager explained to her that she would ONLY get back what she paid, which was $26 (and none of us have any clue how such a huge mistake could have been made), not the actual price since she didn't PAY that for them. She finally agreed it would be best (as the manager suggested) to return them to the store she bought them from, as we can't access their transaction records.
But really? who in their right mind thinks they will actually MAKE money on something? She should be happy she got such a deal - right or not. But just because something is marked as such, you aren't getting that much back. Just those people who want cash, but paid via CC. sorry, but you get back how you paid. no exceptions.
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